Global Support Center Industrial Print Senior Specialist

Overview
Konica Minolta is looking to add a Global SupportCenter Industrial Print Senior Specialist to our Illinois team!
Responsibilities

• Perform quality checks on all equipment at the GSC
• Manage and maintain all equipment at the GSC
• Demonstrate Roll-fed Toner, Industrial Print, Digital Embellishment engine operations during Customer Product Demonstrations (Sales personnel is responsible for customer demonstration)
• Prepare and print relevant marketing media samples (covering full product line up) for field sales
• Prepare and print customer samples (covering full product line up) to support sales efforts
• Responsible for ensuring engines are running efficiently and are ready for demonstrations and training classes
• Develop Industrial Print product training-related materials to support sales efforts - videos, eBooks, battle cards, media guide, etc. (requires working closely with Global Support Center Manager to determine resources required)
• Develop Product-related training materials for technical specialists and end-users, including best practices to run and troubleshoot the equipment (requires working closely with Global Support Center Manager to determine resources required)
• Monitor spare parts, supplies (toner, etc.) and paper inventory and assist with ordering respective items to maintain adequate inventory levels in an effort to ensure high-uptime for all engines and that necessary supplies are on hand to meet customer demonstration, sample media request, training, etc. demands
• Assist GSC Manager as needed in maintaining relationships with 3rd party vendors
• Effectively test vast area of media, customer files and complete test reports using established templates and formats
• Primary interface to third party vendors based on assigned products
• Engage in learning activities required to maintain current knowledge of assigned products and essential business practices

Qualifications

• Bachelor's degree in Graphic Arts, or equivalent combination of education and experience
• 3+ years solid product knowledge including software and print solutions, applications, and software utilities in a graphic arts workflow
• Experience in project management skills
• Excellent written/verbal communication skills
• Understand graphic arts print standards, ISO, GRACol, SWOP, G7
• Proficient in InDesign, Photoshop, Illustrator, MS Office, Excel, PowerPoint, Windows Operating System and MAC OS
• Ability to learn new technology quickly and thoroughly; must recognize need for constant education (formal training as well as self-teaching)
• Readiness to delve into overlapping areas of responsibility to increase overall knowledge of Konica Minolta Industrial Print portfolio (technical training, marketing/sales training, business training courses, etc.)
• Willingness and motivation to learn on an ongoing basis
• Adaptability to change; tasks, responsibilities often change based on market demands, immediate customer needs, etc.; this position requires an individual that can easily adjust to change in direction and duties

What We Offer

• Competitive salary
• Outstanding benefits package (including medical, dental, life insurance)
• 401(k) plan with matching company contribution
• Excellent holiday/vacation plans
• Tuition Reimbursement Program
• Employee Referral Bonus Program
• Ongoing professional development training
• Visible, exciting work supporting the sales of cutting edge technology and workflow solutions
• Konica Minolta is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action

About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.