Global Security - Electronic Crime Investigations Manager (Vp)

Job Description
Global Security and Investigations (GS&I) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security guard management and alarm response, crisis management, ATM, branch and corporate building security and customer safety, physical Crime Investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations on a global basis, fraud Investigations and cyber security.
Job Responsibilities:

• Manages the investigation process with a focus on gathering electronic evidence for investigations related to Internet, mobile banking, call center, and e-commerce fraud. This evidence is then compiled in a logical fashion to identify suspects and perform root cause analysis.
• Supervises the daily activities and assignments for a team of Electronic Crimes investigators.
• Communicates effectively with LOBs when systems or process deficiencies are identified to ensure that they are corrected.
• Liaisons with Law Enforcement and the JPMC CSIRT regarding cyber threats (malware, intrusion attempts, etc.) that may impact investigations.
• Analyzes and identifies fraudulent transactions based on actionable intelligence to mitigate reputation and financial risk.
• Ensures proper mitigation efforts are taken on any/all significant intelligence leads related to e-Crimes fraud and risk issues.
• Recognizes opportunities for addressing fraud issues, risks and exposures.
• Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.

Required qualifications, capabilities, and skills:

• Minimum of 8+ years experience in Investigations, Compliance or Risk preferably in a managerial role.
• Some knowledge of online banking systems, telephone banking risk management, EFT systems, and/or risk management.
• Some knowledge of EFT systems used to move funds intra or interbank; ACH, Wire Transfer, etc.
• A basic understanding of cyber organized criminal groups, online carding groups, digital currencies, and Electronic Crimes as they relate to electronic fraud.
• SAR regulations and quality expectations.
• Experience presenting to an audience regarding fraud or investigations is a plus.
• Bachelors Degree in related field.

Preferred qualifications, capabilities, and skills:

• CISSP, CISA, or CFE are a plus.
• Some programming experience helpful, but not required.
• Clear understanding of EFT payment systems.
• Thorough understanding of industry data security trends/standards related to Electronic Payments.
• Advanced knowledge PII security best practices, including both data in motion and data at rest.
• Experience with tools used for aggregating, organizing, and analyzing large amounts of data using tools like Excel, Access, etc.
• Some programming experience helpful, but not required.
• Ability to effectively communicate, coordinate, collaborate, and gain the trust of business stakeholders, technical personnel, and external resources (e.g. Law Enforcement, etc.)
• Able to effectively organize and articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations.
• Able to interface with other bank investigators and industry peers in subjects related to Electronic Crimes fraud.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.