The GPS Client Service Manager/Specialist is responsible for developing strong service focused relationships with our clients to understand their business and utilization of our products. The GPS Client Service Manager with HSBC is a seasoned professional with a deep understanding of treasury operations and GPS products.
Client Service Manager/Specialist Responsibilities
- Visibility of and ultimate oversight for all service case activity. Direct accountability and responsibility to field and resolve complex service inquiries
- Provide regular analysis of client activity and establish a regular cadence with covered clients to identify opportunities to:
- Reduce service case volumes; increase self-service volumes
- Improve time to service
- Measure and maintain exceptional client experience as identified by the customers - Identify and action red flags before they become client-identified issues
- Single point of contact for business as usual escalations for covered clients and other internal stakeholders supporting the clients
- Coordinate global service delivery with counterparts (or designated service contacts) in other regions across 68 markets and act as the central global contact point for service escalation issues globally
For this role, HSBC targets a fixed pay range between $62,500 and $93,700.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.