Global Operations Manager

Job Title: Administrative Services Administrator 2
Working Title: Global Operations Manager
VPUE Unit: Bing Overseas Studies Program
Location: Hybrid (at least 3 days/week on campus)
Job Code: 4122
Job Grade: J
Exemption Status: Exempt, 100%FTE, Continuing
Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a collaborative team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford. https://bosp.stanford.edu/
The Bing Overseas Studies Program (BOSP) offers Stanford undergraduates the opportunity to study away and abroad while remaining enrolled at Stanford and is considered an integral part of the Stanford curriculum. The demographic breakdown of BOSP participants closely mirrors that of the entire Stanford population. Approximately 50 percent of each graduating class studies abroad on a BOSP program during their undergraduate career at Stanford. Due to the high visibility of our programs and diverse cultural environments, BOSP places a high value on professionalism, teamwork, outstanding student services support, as well as excellent written and oral communication skills.
BOSP is currently in search of a dedicated Global Operations Manager who will report to the Director of Finance and Administration (DFA). In this pivotal role, you will partner closely with our Stanford programs located in Australia, Berlin, Cape Town, Florence, Hong Kong, Istanbul, Kyoto, Madrid, New York, Oxford, Paris, and Santiago and collaborate closely with Stanford University departments, including but not limited to Financial Management Services (FMS), Global Business Services (GBS), Office of the General Council (OGC), Privacy Office, and more! Areas of primary responsibility include Global Operations and entity support, facilities and global procurement management, and ownership of technology for administration and education. The international dimension of your role requires the ability to interface with staff worldwide and an understanding of diverse cultural and operational landscapes.
As the Global Operations Manager, you will have the unique opportunity to join a dynamic, mission-driven global team. Your responsibilities will revolve around overseeing and enhancing the administrative and operational processes within BOSP's Finance and Administration team. With our unwavering commitment to fulfilling our ambitious mission and vision, your achievements in this role will directly contribute to enhanced operational efficiency across all our centers. This undertaking demands innovative thinking, determination, resilience, hands-on, and a proactive approach from the successful candidate.
In this role, you will:

• Manage and provide Global Operational support and collaborate closely with the DFA and Executive Director where needed to ensure smooth Global Administration
• Collaborate with the DFA, Global Business Services, and other internal and external partners to support BOSP's role in global entity registration, operation, maintenance, and compliance.
• Participate in the evaluation of programs and functions within the Finance and Administration team in order to improve policies and procedures. Identify issues with existing policies and procedures and develop alternative solutions which may contribute to changes to operational programs, policies, and procedures.
• Work in collaboration with BOSP leadership and Global HR to manage and optimize Global HR-related processes.
• Support the successful administration of the ongoing global HR compensation, bonus, and benefits processes, including supporting the annual compensation budgets for each study away center as well as our home office
• Develop and maintain BOSP's global procurement procedures. Work with campus partners to maintain accurate delegation of authority and power of attorney.
• Oversee the creation and renewal of agreements for collaboration between BOSP and external academic partners.
• Liaise with Stanford Privacy Office and country specific external partners to facilitate BOSP's compliance with data protection regulations around the world.
• Participate in the revision and analyses of operational trends to advise and develop recommendations to achieve or modify the goals and operational processes
• Participate in the management of operational projects globally, including various country-specific initiatives, and support successful deployment of global strategic working groups and international partnership negotiations.
• Represent the operational needs of BOSP within VPUE, internal and external stakeholders, and provide training as needed
• Contribute to the development of an outreach strategy, including relationship development, communications and compliance.
• Serve as BOSP's Department Property Administer (DPA) to maintain accurate property records for BOSP's facilities/leases globally with department and campus partners.
• Liaise with VPUE IT group and local BOSP staff to ensure adequate technology support for BOSP global staff and centers, especially in relation to workgroup management, shared resource calendar/s, Global technology asset (and software) procurement and disposal, process creation and management.
• Manage the creation of Global Operations process documentation
• May participate in the development of budgets, including monitoring, analyzing, forecasting, and reporting.
• Assess training needs and may develop associated training.
• May direct the work of other staff where operationally necessary
• Travel to school/unit sites across university
• Constantly perform desk-based computer tasks. Frequently stand/walk, sitting, grasp lightly/fine manipulation. Occasionally use a telephone. Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

**The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
To be successful in this role, you will bring:

• Bachelor's degree and 5 years of relevant experience, or combination of education and relevant experience.
• Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
• Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
• Demonstrated creativity, problem-solving, critical analysis, initiative, judgment and decision-making skills.
• Demonstrated experience leading and managing distributed operations under minimal supervision.
• Demonstrated ability to develop and meet budget goals.
• Demonstrated solid planning and organizational skills.
• Demonstrated experience working independently and as part of a team.
• Excellent interpersonal, written and oral communication skills.
• Strong relevant subject matter knowledge.
• Ability to direct the work of others.

*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
In addition, preferred requirements include:

• Experience in HR and/or working an international organization.
• Functional experience in operations, contract management, or project/team management desirable.
• Experience in international development, education, or business is preferred.
• Demonstrated experience in management of projects, including project planning, scheduling, tracking, and coordination.
• Strong communication skills to effectively educate internal and external audiences.
• Strong problem-solving skills to tackle and assess complex Operational functions
• Comfort with technology and data management.

About the Office of the Vice Provost for Undergraduate Education (VPUE)
As the designated gateway to undergraduate education at Stanford, VPUE strives to connect students intellectually with the full range of our educational opportunities and to promote the active engagement of all faculty, instructors and staff with undergraduate students.
For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions and develop a sense of civic purpose at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, evidence-based and inclusive learning and teaching practices, and opportunities to pursue public service campus-wide. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one's research agenda. VPUE collaborates with faculty, staff and students to provide the world-class experiences for which Stanford is known. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with transformative opportunities and fully realizing a liberal education at Stanford.
https://undergrad.stanford.edu/about
VPUE advocates for and supports diversity, equity, inclusion, and belonging at Stanford through our teaching, policies, programming, and partnerships across the university. VPUE seeks to create a work environment motivated and shaped by the principles of diversity, equity, and inclusion, in which all staff explicitly and mindfully act to implement these principles. We seek a work environment which values input from all, transparency and openness in decision-making, and respectful and supportive engagement.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy. Our culture and unique perks empower you with:
• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
*-Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The expected pay range for this position is $69,000 to $141,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
How to Apply
If you're ready to work for an organization that nurtures diversity, respect, professional development and a supportive work-life balance, we invite you to explore this opportunity and apply online. To be considered, please submit a cover letter and resume along with your online application. Your cover letter should briefly describe your interest in the position and how you feel your background and experience would make you a successful candidate.
http://stanfordcareers.stanford.edu

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