Global Key Account Manager

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

At SGS, we take pride in being at the forefront of knowledge management within the Business Assurance division, leveraging our expertise to drive advancements in various industries. As a TIC global leader, our Business Assurance team plays a pivotal role in shaping a culture of continuous learning and intellectual excellence.

We are dedicated to harnessing the power of knowledge to deliver unparalleled solutions, contributing to the success of our clients and the industries we serve underscoring our dedication to excellence and innovation.

Direct Reporting Line: Global Head International Sales and Accounts.

Dotted Reporting Line: Country Business Manager and/or Strategic Business Unit Lead.

To fulfill the primary role objectives, the GKAM will:

1. Collaborate with ISM's in pre-contract sales negotiations/presentations to maximize sales and achieve conversion targets.
2. Serve as the client's main contact for SGS Kn/CBE services post-contract award, maintaining customer satisfaction, and exploring opportunities for service expansion and revenue growth.
3. Develop and implement global cooperative agreements within the SGS network.
4. Monitor and manage global contract performance, overseeing both audit delivery and back-office activities with support from GKAA.
5. Collaborate with GKAA to monitor SGS's performance against client-specific KPIs.
6. Identify and mitigate risks related to poor performance or unmet client expectations.
7. Manage commercial aspects of contracts, ensuring profit maintenance and identifying business development opportunities.
8. Seek and drive business development opportunities with designated clients, defining plans for new revenue development and gaining internal stakeholder approval.
9. Communicate with auditors (via affiliates) on program announcements, procedures, and coordinate auditor training as agreed upon between SGS and the client.
10. Supervise and support GKAA's, addressing any issues that arise.
11. Report to clients' Senior Management at scheduled intervals on the performance and outcomes of SGS services, including performance reporting and trend analysis.
12. Achieve sales targets and client retention goals set by the Global Head International Sales & Accounts.

• Completion of post-secondary education (degree and/or diploma) in a Business-related program is a valuable asset.
• Successful completion of the Lead Auditor Course (LAC) for ISO 9001 or ISO 14001.
• Minimum of 2 years' experience in a project/contract management role.
• Previous sales experience in a consulting/auditing environment is highly desirable.
• Fluent in English, both verbally and in written communication.
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, and Outlook).
• Experience working in international and complex matrix environments.
• Flexibility to work extended hours as needed, especially during peak demand in the contract portfolio.
• Possession of a valid driving license.
• Holding a valid passport and willingness to travel.

Core Competencies and Abilities:

• Proficiency in selling and promoting SGS to clients, demonstrated by a successful track record of meeting sales and performance targets in the service sector.
• Ability to effectively manage complex projects, integrating multiple solutions into a cohesive program.
• Aptitude for identifying solutions, thinking laterally, and maintaining a focus on service delivery.
• Professional and effective communication skills, both in writing (via email, reports, presentations) and in person, representing SGS at a high level.
• Established time management skills and a keen attention to detail.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Capacity to work well under pressure and meet demanding deadlines.
• Self-motivation and discipline, displaying the ability to work independently without close supervision.
• Leadership skills to effectively manage others while operating as part of a larger team.
• Proficiency in reading, understanding, and following work instructions in a safe, accurate, and timely manner.
• Possession of a "can-do" positive attitude, inspiring fellow co-workers.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and remote work model.
• Access SGS University and Campus for continuous learning options.
• Thrive in a multinational environment, collaborating with colleagues from multiple continents.
• Benefit from our comprehensive benefits platform.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to be part of our motivated and dynamic team!