GIS & Operations System Coordinator

Salary : $95,549.00 - $128,046.00 Annually
Location : Everett, WA
Job Type: Full-Time
Job Number: 202300009
Department: Technology
Division: Information Technology
Opening Date: 12/21/2023
Closing Date: 1/12/2024 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: N/A
Overview
What we offer:
Snohomish County 911 offers an attractive compensation and benefits package that includes:

• Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year).
• Salary - $95,549 - $128,046
• Holidays - Eleven(11) recognized holidays per year, plus two (2) floating holidays, with an additional longevity holiday for employees who reach ten (10) years longevity or more.
• Educational Incentive - Up to $5,000 in tuition reimbursement towards enrollment in a class at an accredited college, university, recognized vocational school, or program that leads to a certificate, college degree, and certification tests that are job-related.
• Benefit plans - Medical plans through Regence (PPO) OR Kaiser Permanente (PPO) OR Kaiser Permanente (HMO). Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability.
• Employee Assistance Programs - Access to two EAPs through Association of Washington Cities and Public Safety EAP.
• WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!
• Pension Plan - Vested in PERS after 5 years of employment
• Deferred Compensation - Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
• Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Our Agency and Community
Snohomish County 911 (SNO911) is currently located approximately 30 miles north of Seattle in Everett, WA, on Everett Mall Way at the Everett South Police Precinct. The agency will be moving to a newly remodeled building on Everett Mall Way (projected 2025 move in).
SNO911 is a consolidated 911 Public Safety Answering Point (PSAP), commonly referred to as a Dispatch Center. We have over 100 authorized Dispatcher positions. We provide Police / Sheriff, Fire, and EMS services to all of Snohomish County. We are one of the largest PSAPs in WA State, processing around 820,000 calls for service annually. We support over 40 Police, Sheriff, Fire, and EMS agencies across Snohomish County.
The Position
Under the general direction of the Applications Team Manager, the job emphasis for the GIS &Operations System Coordinator is the strategic, technical analysis, and configuration of a variety of public safety software systems, and the maintenance of geographic information data for 911center systems. This position administers, maintains, and updates spatial data management, spatial analysis and GIS integration with SNO911's technology applications. This position is the agency's Subject Matter Expert (SME) relating to the configurations and up-keep of the user side of numerous public safety systems and conducts needs assessments from various stake holders, research and analysis, and works directly with software developers to design, test, and further develop software application prototypes and software releases. This position performs systems analysis, develops features, options, configurations, and design criteria for software enhancements and makes decisions that help the agency achieve its mission in the most effective and efficient means. This position works independently and has a wide range of discretion for decision making related to how systems are configured with direct impacts to end users. This is an FLSA exempt position.
Key Job Responsibilities

• Promote and support agency Core Values of Integrity, Vision, Excellence, Empathy and Proactivity
• Compiles, organizes, merges and maintains a large diverse geographic database comprised of Public Safety mapping information such as but not limited to: addressing, street center lines, response areas, topography, parcels, hydrants and associated records
• Performs a variety of specialized and technical duties such as system design, analysis and programming related to the management of the Center's Geographic Information System
• Serves as GIS administrator and maintains and updates spatial data management, spatial analysis and GIS integration with SNO911's technology applications
• Coordinates communication and activities with the Center's customers, personnel, various governmental and private agencies and the public; attends meetings and prepares reports concerning the Geographic Information System
• Develops performance, operational, spatial and temporal reports and tools to assist with analysis and decisions
• Performs spatial analysis that may include such activities as network modeling, advanced data layer merging, edge matching, buffering and clipping spatial data
• Analyzes information, data, maps, charts and graphs to reveal patterns, trends, hot spots and to ensure the integrity and applicability of information
• Identifies areas where technology can be leveraged to solve an operational challenge or where services can be enhanced
• Coordinates requests from SNO911 staff and member agencies to understand individual needs and requirements for public safety software suites and other systems, including CAD functionality configurations, and responds with action plans
• Acts as agency subject matter expert to analyze complex agency needs and respond with features, options, configurations, and design criteria recommendations for software enhancements
• Works directly with software developers to design, test and further develop software application prototypes and software releases on an ongoing basis
• Configures and implements Police and Fire response plans and related aspects of CAD functional programming and data set management
• Performs other related duties as assigned

Qualifications
Knowledge of:

• Skill in the use of ESRI ArcGIS suite of desktop, server.
• Geographic Information System fundamentals
• Surveying and cartography
• Master Street and Address Guide (MSAG) and Emergency Services Numbering (ESN) and how they interface with Public Safety technology
• Advanced computer skills for the usage of PC based support systems and peripherals
• Working knowledge of SQL and relational databases.

Skill Level:

• Advanced skill to review complex requests and analyze, document and communicate user needs and expectations
• Strong adherence to standards of policy and procedures
• High proficiency in geographic data processing and analysis
• Proficiency using standard GIS software tools
• High proficiency in the operation and configuration of the CAD system

Ability to:

• Interpret, identify, assess, or diagnose a variety of instructions or information furnished in written, oral, diagram, or other form and plan approaches that respond to problems or challenges;
• Adapt or modify existing systems, procedures, or methods to new situations; to find alternative solutions by weighing alternatives and developing action plans;
• Understand and translate complex stakeholder needs and their interrelation (911, Fire, Law Enforcement) and make decisions and recommendations on the configurations and workflows that allow the most effective and efficient use of systems and execution of mission
• Lead configuration, testing and optimization of a variety of primary and support systems including CAD, alerting and paging systems, and other integrated software
• Respond to after-hours emergencies for critical system problems

Please see Job Description for complete list of Essential Functions of the Job and KSAs.
Education & Experience
A combination of education and related experience sufficient to provide the requisite knowledge, skills and abilities may substitute for education requirements:

• Two (2) or more years of associate or higher experience with direct Geofile database maintenance using ESRI ARC-GIS.
• Two (2) or more years of experience working as a technical/software configuration specialist or application support specialist of advanced systems in team settings that includes end users and technical staff.

Supplemental Information
Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in an office environment often under pressure and requiresthe ability to quickly adjust to changing priorities and demands
• While performing the duties of this job, the employee is frequently required to sit and use akeyboard and mouse
• Travel by various modes of private and commercial transportation within and outside of the region may be required
• Occasional fieldwork may be required

The statements contained in this class specification reflect general details as necessary to describe the principle functions of this class, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

• Excellent medical options through Kaiser and Regence
• Delta Dental Plan
• Vision plan through VSP
• Generous Paid-time-off and paid holidays
  • Recognized Holidays:
    • New Year's Day
    • Martin Luther King Day
    • President's Day
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Veteran's Day
    • Thanksgiving Day
    • Native American Heritage Day
    • Christmas Day
    • Two floating holidays credited to PTO bank annually on January 1 in the form of 16 additional PTO hours.
    • Longevity Holiday (awarded annually for employees who reach ten (10) years longevity or more).

Less than 23 months of service = 192 hours PTO

23 months of service = 216 hours PTO

59 months of service = 240 hours PTO

107 months of service = 264 hours PTO

119 months of service = 276 hours PTO

203 months of service = 312 hours PTO

323 months of service = 324 hours PTO

Public Service Loan Forgiveness Program

• If you are employed by a U.S. federal, state, local, or tribal government or not-for-profit organization, you might be eligible for the Public Service Loan Forgiveness Program.
• The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
• Copy and paste this URL to learn more. https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

College Tuition Reimbursement up to $5,000 per year on approved certification training / courses / degree programs.

WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!

• Vested in PERS after 5 years of employment
• Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
• Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

01
What is your experience with Public Safety software, policy knowledge, and committees?
02
Please tell us about a GIS centric project you lead or were a part of.
Required Question