General Operations Manager - Dc

About Williams Sonoma - Tupelo, MS

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2021, recognized as a Great Place to Work, an honor which reflects that we are truly a people-first organization. Our operation includes:

• 3300 full-time associates across Supply Chain
• 9 large Furniture Distribution Centers located in Los Angeles, Dallas, Atlanta, and Newark totaling 7.5 million square feet
• 38 delivery hubs in cities larger than 750,000 in population
• 3 small package ecommerce Distribution Centers located in Memphis, TN and Olive Branch, MS totaling 3 million sq ft, consisting of 1200 full-time associates and 5000 seasonal/temporary associates
• 4 Sutter Street Upholstery Factories located in North Carolina, Mississippi, and California with over 1,400 FTE's producing approximately $900 million to $1 Billion in sales of Upholstered furniture
• Transportation Department for Ocean, Air, Trucking and Rail consisting of over 45 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The General Operations Manager position is responsible for providing overall leadership, management, and strategic direction to maintain inventory accuracy, set daily production schedules, purchasing, fabric scheduling and cutting, and the upholstery department (as needed) within upholstery furniture manufacturing plant(s). 

The General Operations Manager position is located in Tupelo, MS. 

You'll be excited about this opportunity because you will.... 

• Manage daily expedited order request from internal colleagues and keep a fluid line of communication in a timely manner.
• Manage and maintain vendor relationship for all raw materials coming into the facility to meet all expected delivery requirements and dates.
• Influence cross functional partners to complete their responsibilities per the required timelines
• Oversee all expedited orders that are related to Sutter Street. This includes assisting in responding to customer complaints, executive orders, replacement, and partials (parts) orders
• Give guidance and training to those that handle any sort of order escalation which would require communication with the production floor
• Keep a running priority list of all expedites, so the GOM's are very clear on what is required of their teams
• Own your job by making it the best it can be.  Figure out ways to improve the current process and make suggestions and get suggestions from peers and other colleagues.
• Complete assigned projects independently and work well within a team environment
• Work safely and contribute to a professional environment
• Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.

Check out some of the required qualifications we are looking for in amazing candidates....

• High School Diploma or Equivalent
• At least 5 years of experience in furniture manufacturing including production planning, inventory management, Order Processing, etc.
• Outstanding organizational skills and attention to detail
• Ability to work a flexible schedule and work extra hours as needed
• Understanding of the needs of a retail/customer driven lifestyle brand where ship on time and commitment to quality and customer service is critical
• Ability to multi-task and be extremely detailed on written and verbal communications/documentation.
• Strong Microsoft Office Knowledge - especially Outlook, Excel, Power Point
• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
• Excellent teamwork and partnership - performing whatever duties are necessary to complete the task at hand
• Strong relationship skills both internally and externally
• Understanding of web-based order management systems

We prefer some of these qualities as well....

• Bachelor's Degree in a related field.

Our company benefits are second to none in the industry....

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, holidays, Employee Assistance Programs, Time Off to Volunteer & Matching Gifts Community Service Program
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com

EOE