General Manager, York Operations

AURORA PARTS & ACCESSORIES

Aurora Parts & Accessories, LLC. is the leading provider of Aftermarket service solutions for heavy duty trailering equipment in North America. Aurora’s cutting-edge technology platform is supported by an industry-leading supply chain of three Product Distribution Centers and a dedicated fleet of delivery vehicles. Aurora’s national account program, FleetPerform, has over 1.5 million trailers enrolled in the program, or 25% of the U.S. trailer fleet. Aurora is the exclusive supplier of authorized Wabash National, Transcraft, Benson, Great Dane, Fruehauf, Lufkin and Utility parts, and offers a complete inventory of DuraPlate®, Morgan, Supreme and Pro-Par products as well. In addition, Aurora carries an “all makes” structural line, Pro-FIT, for all brands of trailers, including Hyundai, Stoughton, Utility and others. To better serve the customer, Aurora has developed the industry’s most complete network of independently-owned dealerships providing both part sales and trailer repair services.

POSITION SUMMARY

The General Manager is directly responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center located in York, PA. The General Manager is also a key leader supporting the performance of the entire Aurora distribution network. 

The General Manager will be expected to develop positive relationships with key customer accounts serviced by the PDC.

DUTIES AND RESPONSIBILITIES

1. Responsible for oversight of all functions in the Distribution Center
2. Communicate, support, and achieve daily, monthly, and annual expectations.
3. Support all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development
4. Create a culture that promotes Aurora’s shared values and supports positive employee relations
5. Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee
6. Work with Sales, Customer Service, Transportation, Purchasing, Finance and customers directly as needed to effectively plan and forecast future business activity and achieve expected performance
7. Understand customer’s needs and provide an experience which exceeds their expectations 
8. Own P&L, balance sheet and operational performance
9. Maintain Capex activities that are in line with P&L and support performance
10. Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals
11. Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management
12. Coordinate and execute programs focused on continuous process improvement throughout the facility to reduce costs, improve material flow, processes, and efficiency
13. Audit facility to confirm compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations
14. Ensure the facility and grounds are maintained
15. Ensure space utilization plans are in place and that they provide a safe and productive use of the space and create flow through the PDC
16. Support Aurora by hosting customer visits and tours of the PDC facility
17. Other duties as assigned by the Executives of Aurora
18. Periodic travel within the region and to regional PDCs

REQUIREMENTS

1. Bachelor’s Degree required.
2. 5-7 years of management and leadership experience in distribution setting.
3. Ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
4. Excellent written and verbal communication skills.
5. Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization to exceed expectations.
6. Working knowledge of computers and programs specific to operations and operations management, including WMS experience and MS Excel, Word, PowerPoint and Outlook.  Advanced project management and data analysis experience a plus.
7. Solid financial acumen including experience in budgeting and forecasting.
8. Attention to detail and task completion.
9. Excellent decision-making skills.
10. Excellent negotiation skills.

WORKING CONDITIONS AND PHYSICAL EFFORT

1. Work is performed in both a typical interior/office work environment as well as out on the floor of the warehouse distribution center.
2. Bending and light lifting required.
3. Frequent air/land travel may be required.
4. Generally limited exposure to physical risk.