General Manager / Wedding Venue

SUMMARY:
The GM is the face of the The Springs at their respective location. From sales, to operations, to facility upkeep, to sound financial keeping, The Springs' highest desire is that its employees have success as they take ownership and pride in what they do. That will largely depend on the attitude and leadership of the GM.
The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.
Responsibilities

• Provide leadership and direction to a team of people
• Manage operations and finances of business
• Recruit and train new hires on business practices
• Drive development of employees
• Ensure that quality of work or service is maintained

Qualifications

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for meeting and exceeding monthly and quarterly sales objectives
• Demonstrates sales techniques to the assistants and communicates expectations.
• Provides venue visits to prospective clients while utilizing sound communication skills, company sales techniques, and closing abilities
• Ability to connect with the client(s) and develop relationship of trust
• Ensures office is opened and that halls are maintained in a clean condition.
• Answers incoming phone calls professionally and effectively.
• Communicates policy and procedure changes with other personnel at their site.
• Conducts monthly staff meeting.
• Participates in regular regional sales meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Follows through immediately on client problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
• Handles complaints, cancellation of event dates, refund requests, and other vendor and client issues as outlined in the The Springs Employee handbook.
• Identifies, interviews, and hires, in conjunction with upper management.
• Conducts bi-annual performance reviews.
• Sets and upholds high standards of honesty for self and employees.
• Communicates with the Regional Manager regarding sales and performance.
• Conducts themselves in a professional, business-like manner. Has the ability to maintain a positive and happy attitude in a time of stress and conflict.
• Maintains relationships with clients, associates, and vendors on a professional level.