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SalaryPOSITION DESCRIPTION
Assistant General Manager, Hotel & Rooms
Reports To: General Manager
Supervises Directly: Front Desk and Housekeeping Departments
Purpose for the Position:
The Assistant General Manager works directly with the General Manager and is involved with all aspects of daily operations of the hotel, accounts receivables, billing, budget, financials, controls expenditures, sales and profit, recruiting, motivating, meets and greets guests, takes care of guests complaints, comments while addressing problems and troubleshooting, monitors events and conferences, supervises renovations and furnishing, works with contractors and suppliers, supervising managers, ensures proper safety and licensing compliances, and other statutory regulations.
Supervises the activities of the Front Desk and Housekeeping Teams during assigned shift and perform in a pleasant, professional and efficient manner, a combination of duties which contributes to an overall positive experience.
Essential Responsibilities:
- Leads, trains & mentors staff including hiring, recruiting, motivating, coaching development, performing evaluations, and progressive discipline.
- Ensures monthly, quarterly, and annual revenue goals are achieved for the hotel.
- Actively participates in the hotel Sales efforts.
- Assists in the development of property’s annual budget. Monitors performance against plan.
- Collaborates on the creation, management and operation within property budget and expense plans.
- Partnering with senior leadership at the properties under your oversight, and holding them accountable to ensure that the operation is Creating Exceptional Guest Experiences & Achieving Profitability
- Assumes responsibility and serves as acting manager of hotel when General Manager is not available.
- Responds professionally and helpfully to all team members and guest issues.
- Ensures that all OHM and brand standards and guidelines are being upheld.
- Collaborates with all departments and reports any concerns or issues.
- Liaison for hotel, interacting with guests, team members, and Hub leadership.
- Ensures that hotel credit procedures and audit guidelines are followed.
- Actively participates in property revenue meetings ensuring revenue maximization and profit in all areas.
- Represents the company within the community, maintaining a positive rapport with local organizations.
- Works with GM to ensure timely submission of required reports to Regional Director of Operations, CEO, and Owner.
- Responsible for ensuring that all financial (invoices, reporting) and team member related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Oversees services of vendors, contractors, and suppliers.
- Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.
- Ensures that all safety and licensing follow the law, health and other statutory regulations.
- Manages in compliance with local, state and federal laws and regulations.
- Embraces O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
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- Performs other duties and responsibilities as required or requested.
- Supports team member recognition and engagement programs.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Essential Responsibilities – Front Office:
- Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
- Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
- Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
- Collaborates on the creation, management and operation within property budget and expense plans.
- Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
- Manages Front Office operations to ensure maximization of RevPar and overall profitability.
- Maintains procedures for cash, credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
- Schedules team according to labor standards and forecasted occupancy.
- Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
- Takes the initiative to greet guests in a friendly and warm manner.
Essential Responsibilities - Housekeeping:
- Leads, trains & mentors staff including hiring, recruiting, motivating, coaching development, performing evaluations, and progressive discipline.
- Establishes and maintains cost control systems for staffing, inventories and supplies.
- Enforces OHM and brand policies and procedures.
- Ensures guests needs are met or exceeded, providing world-class guest service.
- Schedules staff according to labor standards and forecasted occupancy.
- Maintains room quality based on hotel objectives.
- Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
- Complies and reports accurate status of guest rooms to front office.
- Enforces standard procedures for the acceptance, security and return of guest lost and found items.
Skills & Abilities:
- Strong leadership, management, organizational and communication skills.
- The ability to spot and resolve problems efficiently.
- Excellent verbal and written communication skills.
- The ability to deliver results.
- The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
- The ability to multitask and prioritize.
- Have computer skills to include Microsoft Word, Microsoft Excel, etc.
- Experience with relevant brand-specific PMS.
- Pleasant, polite manager who maintains a neat and clean appearance.
- Ability to motivate team members to work as a team to ensure service meets appropriate OHM and brand standards.
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to challenges.
Assistant General Manager, Rooms 6/16/2022
- The ability to deliver results.
- The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
- The ability to multitask and prioritize, managing competing deadlines.
- Models behaviors to effectively motivate, lead, and develop the team.
- Presenting professionally and persuasively to individuals and team members.
- Demonstrating sound knowledge of all aspects of the hotel and services offered.
- Use analytical skills for measuring business potential and value to the hotel.
- Interact with all levels of customers and hotel management.
- Comfortable with the high level of visibility and the leadership role with the hotel and community.
Hours:
- Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.
Education & Experience:
- Two-year supervisory experience preferred, one-year line level experience, OR an equivalent level of education and experience.
- Comprehensive Hospitality experience required.
- Minimum 3 years relevant (full-service, limited/select-service) hotel experience in operations preferred.
- Bachelor’s degree in Hospitality Management, Management, or Business.
- Current driver’s license required.
Physical Requirements of the Position:
- Heavy Work: Exerting 50 to 100 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 25 to 50 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a 10 to
20 of force constantly (Constantly: activity or condition exists up to 2/3 or more of the time) to move objects.
- Requires walking or standing to a significant degree.
Physical Activity of the Position:
- Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.
Visual Acuity Requirements:
- Must have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)
Environmental Conditions:
- Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.
*This is a safety sensitive position that may be subject to additional safety requirements
O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Application Question(s):
- Must have 5 years of hotel experience, Hilton Experience Preferred
Experience:
- Hotel management: 5 years (Preferred)
- Hospitality: 5 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
