General Manager

At North Point Hospitality (NPH), we serve our guests and each other with enthusiasm and warmth. NPH will keep You Pointing North with internal advancement opportunities, a communications platform by Beekeeper where you can share your ideas and access information, and a comprehensive Group Benefits package. Need money now? Access your pay on-demand using the Rain payment management system!
Essential Functions:
• Oversees service quality, operational efficiency, guest satisfaction and standard compliance.
• Serves as the primary liaison with North Point Leadership and external partners
• Leads team in ensuring excellent guest service and consistent customer service
• Implements and complies with all company and brand standards and policies
• Ensures successful financial performance of the property
• Manages scorecard performance
• Develops team member performance
• Recruits and interviews team members, monitors proper staffing levels
• Identifies productivity and efficiency gaps and implements measures to correct
Supervisory Responsibility: Manages Functional Area Department Heads
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:
• Bachelor's degree preferred.
• Must have at least 3 years prior experience as a General Manager or significant experience as an AGM at a Marriot Property
• Minimum 5 years management experience.
• Must be flexible to attend the hotel as needed (AM, PM or Overnight).
• Must be flexible to attend to the hotel holidays and weekends..
• Must have knowledge of Marriott Fosse system.
• Must be able to read a financial statement and be knowledgeable of the STAR report.
• Must embrace technology.
• Progressive attitude toward operations management desired.
• Self-starter attitude and successful record of service excellence essential to applicant success.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• Frequent sitting with computer use requiring close vision, repetitive motion; occasional lifting up to 20 lbs, bending, reaching. Frequent walking for various distances; may stand up to 8 hours.
The following competencies are expected to be demonstrated by all North Point Hospitality Leaders in the execution of their job duties
• Inspire and Motivate
• Model High Integrity & Honesty
• Solve problems and analyze issues.
• Drive for results.
Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:
• Act with Managerial Courage.
• Anticipate and address department needs.
• Build an effective team.
• Communicate effectively.