General Manager

ABOUT US
Pineapple Contracts opened their doors for the first time in 1975. A family run company, started by William Hathorn, Pineapple began making pine furniture for the retail market and traded as, 'Pine Productions'.
In 1987, Pine Productions moved their focus to the healthcare furniture market, having identified a demand for strong, safe and durable healthcare furniture which avoided the 'institutional' appearance, common at that time. With a new direction, a new name was required and we became simply 'Pineapple'.
Pineapple, now a global company with headquarters in Kent (UK), have offices in France, Germany and the USA, still runs by its original ethos, and employs over 130 people worldwide.
We are looking for a General Manager to take overall ownership of the company's day to day business operations in conjunction with the Global Head of Operations (UK based). This is a practical, hands on role with primary duties including reviewing and implementing operational procedures, ensuring customer service excellence, assisting departmental Managers as required.
This is a unique opportunity for some who wants to join an exciting and forward-thinking company which is growing at pace.
KEY RESPONSIBILITIES:

• To take the lead of the operations department in the US, working closely and collaboratively with the Global Head of Operations
• Ensuring all areas are operating at maximum efficiency and working to Lean Manufacturing principles
• Overall top level accountability for the Warehouse area - ensuring it is kept efficient, clean and tidy at all times
• Managing any staffing issues, rotas & appraisals. Making sure that performance expectations are met and non-conformance is investigated, monitored and resolved
• Taking in all shipments from 3PL vehicles, quality controlling, packing and organising ready for onward deliveries to Customers (through close liaison with the Sales Team and despatch in the UK)
• Overall responsibility for transportation logistics including scheduling of deliveries, establishing delivery routes, and selecting the most appropriate method for delivery to meet customer service objectives and minimize total delivery costs
• Co-ordination of sending out, tracking and return of all furniture samples to Customers - ensure all pieces are delivered in pristine condition
• Preparing for Trade Shows and attending exhibitions across the U.S.A (including occasional on-site fixing of furniture)
• Ensuring compliance of all legal, health and safety procedures
• Facilitating the forward planning of warehouse capacity to sales forecast and project delivery - communicating with all team leaders to ensure smooth roll-out, with support of the Global Head of Operations
• Employing and managing additional members of the team as the Business grows
• Compiles and prepare reports for Management regarding area operations and financial planning
• Assist the office team with minor furniture moves

Requirements
SKILLS REQUIRED:

• Demonstrable working experience in Product Distribution/Warehouse to a diverse Customer base
• Proven people management experience
• Previous logistics and international shipping experience would be extremely beneficial
• Practically minded and able to fix small issues in furniture repair
• Knowledge of the safety and legal documentation processes for handling related warehouse activities
• Working understanding of Warehouse Management System
• Proven people management skills
• Experience with MS Office products - namely Outlook and Excel

PERSONALITY PROFILE:
To be successful for this role, you will need to be energetic, highly adaptable and responsive with strong organisational skills and high attention to detail.

• Customer Centric approach
• An inspiring and effective people manager
• An on the ground, hands on Manager who likes to have an active presence and input in the warehouse and operations function as well as the wider business
• Business minded - able to strike the right balance between necessity and cost to the Company
• Ability to work in a deadline driven environment
• Organised, pro-active and forward-thinking
• Ability to drive projects, research and find solutions to problems or come with options for resolution.
• Ability to learn from mistakes and constantly strive for continuous improvement across all areas of your work
• Excellent stakeholder management, both internal and external
• Tenacious, with the drive to succeed and progress, mid-term aim being taking on more responsibility within the business
• Willing to travel both nationally and internationally as needed
• Good geographical awareness
• Excellent written and verbal communication skills
• Eager to work in a rapidly growing, family run organisation

HOURS: Monday - Friday 7.30am - 4.30pm
Benefits

• Competitive Compensation
• 401K
• Excellent Healthcare package
• 10 days PTO + public holidays (rising to 15 after 1 year service)
• Extra day's leave for your birthday
• Free office drinks and snacks
• Team socials and events