General Manager

A top client is searching for an experienced General Manager for its San Antonio, TX location. As the General Manager, you will manage and oversee the operation and strategic direction of the organization while building, leading, and developing a cohesive team. You will be responsible for the ongoing performance of the location in accordance with the company’s culture and will ideally possess a strong background in business management, sales, market development, operations, and provide exceptional customer service. The right candidate will be motivated, driven, energetic, and proficient at coaching and inspiring team success.
As the General Manager you will:

• Provide leadership and direction to all departments, including operations, logistics, administration, sales, inventory management, and customer service.
• Identify new opportunities for revenue growth, cost optimization, and operational efficiency improvements.
• Manage budgeting, forecasting, and financial reporting processes to monitor performance, track expenses, and maximize profitability.
• Implement cost-control measures and revenue-enhancement strategies to achieve business goals and targets.
• Oversee day-to-day operations to ensure seamless execution of customer orders, timely delivery/pick-up of inventory, and exceptional customer experiences.
• Promote a culture of safety and ensure the team is following proper health and safety protocols.
• Address customer inquiries, concerns, and feedback promptly and effectively to ensure positive outcomes and long-term partnerships.
• Recruit, train, and develop a high-performing team, embracing a culture of collaboration, accountability, and continuous improvement.
• Set clear expectations, provide regular feedback, and empower the team to excel.
• Build and maintain strong relationships with key clients, vendors, and industry partners to drive customer loyalty and satisfaction.
• Abide by the company’s quality assurance protocols and best practices.
• Stay up-to-date on market trends, conduct market research, gather customer insights, and analyze data to identify growth opportunities and potential risks.
• Serve as a brand ambassador in the local community and industry associations.

To be successful in the role you must possess:

• Bachelor’s Degree or a minimum of 5 years of relevant work experience.
• 5+ years of progressive experience in business management, operations, and leadership roles, preferably within the service industry.
• Proven track record of successfully leading teams, driving business growth, and achieving financial targets.
• Strong business acumen with a strategic mindset and analytical skills to make data-driven decisions.
• Excellent communication, negotiation, and interpersonal skills
• Computer or Technology literate – familiarity with PC operating systems and Proficient in Microsoft Office and Zoom.
• Demonstrated commitment to excellence, integrity, and customer service excellence.

• Ability to work a flexible schedule based on business needs.

A competitive compensation package is offered in addition to a strong full-time benefits package. If you are interested in an opportunity to work with a growing organization, please apply today!