General Manager

Hotel Blackhawk and The Current Iowa, are Marriott Autograph Collection hotels, that are located in downtown Davenport, Iowa on the beautiful Mississippi river. We are looking for a strong leader that believes in driving with passion, perseverance and humility. Both of our hotels are exactly like nothing else where you will find mid-west unexpected hospitality!

Responsible for the day-to-day operations of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned by ownership. The percentage of time spent between Guest Services and Administrative tasks may vary from day to day, based on business and reporting demands.

Guest Services: 55%

• The GM is the overall Brand Champion of the Hotel setting the tone for welcoming guest services
• The GM will ensure that “The Mark” is implemented and carried through the sequences of guest services
• Responds to guest requests, comments, and concerns
• Respond to all Social Media: Concentration on: Facebook, Medallia and TripAdvisor.com
• Ensure guest expectations are met and exceeded
• Personally inspect all arrival rooms for Platinum and Gold Marriott Rewards members
• Ensure operations and/or sales has written a welcome note to any new arriving Platinum or Gold member
• Work the lobby (daily) for at least one hour during the heaviest check in period
• Meet every “site inspection” conducted by Sales & Catering

Administrative Tasks: 45%

• All Administrative Tasks should be completed during non-impact hours of operation
• Act as liaison between ownership and hotel to drive performance, from top line revenue to controlling costs
• Have general knowledge of the owner’s portfolio of investment properties in the area
• Ensure compliance with licensing laws, health and safety, and other statutory regulations
• Responsible for the management, organization, and chain of command
• Administer weekly and monthly operational and budgetary meetings and ensure milestones are met
• Support the implementation of revenue generation initiatives including room packages, upsells, outlet promotions and sponsorships
• Review and communicate financial information to assist in proactive and timely decision making
• Control cost without compromising standard and customer experience
• Work directly with Sales, F&B, Maintenance and Rooms to support success and assist with opportunities
• Must have overall knowledge of all outlets within the hotel and consistently ensure their operations are sound

Administrative Tasks: 45% - Continued:

• Lead weekly staff meeting with management to insure there are clear lines of communication.
• Planning and organizing accommodations, catering, and other hotel services
• Maintain overall quality and standards set by Marriott, and AAA to ensure compliance guidelines
• Carry out inspections of property and services and keep records
• Responsible for overall day-to-day operations of the hotel
• Follow budgetary guidelines and tasked with solutions and implementation of new policies
• Construct a monthly income statement review that includes successes and areas of opportunity to present to ownership
• Promoting and marketing the business which may include joining boards, attending monthly luncheons, etc.
• Maintaining statistical and financial records and using them to interpret business and best practices
• Setting and achieving sales and profit targets while ensuring gross profit targets and NOI flow through
• Analyzing sales figures and devising marketing and revenue management strategies
• Provide leadership and vision to the hotel through development of long range and annual plans
• Continued pursuit of guest experience and satisfaction, emphasizing a lead by example approach
• Responsible for fostering a safe and secure environment for guests and employees
• Support a culture amongst staff that is both professional and efficient

A full benefit package is available after 90 days to include health benefits, dental, vision, a company paid $50,000 life insurance policy, supplemental insurances, PTO, holiday pay, travel and meal discounts, and more.

QUALIFICATIONS/SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent at minimum, prefer college degree as well as graduate degree
• Ability to read and write in English
• Ability to read and comprehend instructions, short correspondence, and memos
• Ability to write correspondence in order to overcome service issues, etc.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees
• Ability to work independently, with little supervision; however able to take direction and constructive criticism
• Ability to effectively direct and supervise
• Ability to effectively use a modern automated financial management system
• Knowledge in the use of a personal computer and software applications
• Must be able to clearly communicate in a polite manner while on the telephone and in person
• Must be able to think quickly, and respond with precise and accurate answers
• Must be highly organized and be able to multi task
• Must be able to pass a background check

DESIRED QUALIFICATIONS:

Bachelor’s degree in Hospitality, Business, or related field

Ten years of experience in the hospitality arena and/or a hotel (or related) industry

A minimum of five years of supervisory experience

Prefer candidate to have a background in working in a luxury environment

Four diamond hotel experience is a plus

Marriott experience a plus

Candidate should have a logical progression path in some and/or all of the following: front desk, guest services, housekeeping, rooms, sales, marketing, catering, outlets, property operations, revenue management, room service, as well as food and beverage operations

PHYSICAL DEMANDS:

While performing the duties of this job, the person must be able to occasionally move about inside the hotel. The person must be able to frequently operate a computer and other office machinery.

WORK SCHEDULE:

Work a full time schedule to meet the needs of the hotel. Average hours 50 weekly.