Job Description
Purpose of the Position:
The General Manager/Managing Partner assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. The General Manager/Managing Partner will accomplish all objectives through planning, motivating, and coordinating the activities of all departments. The General Manager/Managing Partner’s primary responsibility is to develop efficient managers and work through them to accomplish the goals and objectives of the organization.
Key Roles & Responsibilities:
- Integrator
- Leadership + Management = Accountability
- Guide and defend culture and values daily - beats the drum
- Accountable for the overall Dealership P & L
- Responsible for executing the strategic business plan
- Final voice in conflict resolution for all key stakeholders - Exceptional Customer, Team Member and Vendor Partner Experience
Essential Job Functions:
- Hires, trains, develops and motivates all dealership department managers
- Directs and monitors all dealership management and supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals
- Plans dealership operations for the coming year and submits to the dealer for approval
- Meets with the controller/office manager monthly to review departmental forecasts for consistency with the annual forecast
- Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance
- Monitors the daily operating control (DOC), recommending improved courses of action when & where necessary
- Ensures that the monthly financial statement is complete, accurate and submitted to the factory in a timely fashion
- Develops and maintains a good working relationship with lending institutions and manufacturer personnel
- Oversee all dealership personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination
- Communicates management policies and procedures to all employees and ensures that they are understood and followed
- Provides enthusiastic leadership to help shape employees' attitudes and build morale
- Holds regularly scheduled leadership team meetings to ensure that every department is operating efficiently and profitably
- Ensure that department managers are training and supervising employees for optimum effectiveness
- Formulate policies and establish procedures for all training programs and monitor their effectiveness
- Reviews and approves compensation plans for all employees
- Coordinates with the business office to ensure that records and analyses are maintained accurately
- Assists in developing and implementing merchandising strategies and assists in creating effective, cost-efficient marketing programs
- Establish and maintain harmony and teamwork among departments
- Resolves any customer complaints that department managers are unable to rectify
- Other responsibilities as assigned
Qualifications:
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- At least two years in a dealership sales capacity.
- At least two years in a supervisory position.
- Professional personal appearance.
- Excellent communication skills in person, on the telephone, and in writing.
- Will be trained on all dealership computer systems.