General Manager Coraltree Residence Collection

CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride and sense of place.  This is an incredible opportunity to be part of our team as the General Manager overseeing a highly respected luxury residential resort at Mauna Lani Point in Kona, on the island of Hawaii.

Grounded in our Purpose, to Serve from the Heart, our General Manager is responsible to bring our purpose to life through the execution and delivery of the CoralTree brand values and brand experiences across all stakeholders: guests, team members, customers, owners, and communities.

With a strong reputation for remarkable energy, and a strong work ethic, our General Manager actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Our Values:

• Integrity | Pono: We do the right thing for all involved.
• Performance | Po’okela: We deliver greatness. Be the best. Be supreme. Be a champion.
• Relationships | Kakou: We believe trust is earned and we work heard to keep it. We are on this together and rely on each other.
• Empowerment | Kuleana: We encourage thoughtful risk taking. One’s personal sense of responsibility.
• Innovation | ‘Imi loa: We embrace new ideas and continuous improvement. Search and seek a better way.
• Balanced life | Malama: We are passionate about living our whole life. Care for yourself and others.

The General Manager is responsible for all resort operations including guest services, maintenance, and association management to uphold the high standards and meet the goals of the property.  The General Manager oversees daily operations ensuring service excellence through strong board, owner, and guest relations. The General Manager is the financial leader of the property, ensuring that both the Association and CoralTree meet their strategic financial plans.

The General Manager has a thorough understanding of, and manages, the homeowner’s association according to the management contract, By Laws, Declaration of the AOAO and as directed by the Board of Directors.  This position works closely with the Area Director of Finance preparing the annual budget and reserve schedule in a timely manner for presentation to the Board of Directors.  Working with the Board of Directors, the General Manager will create and execute the strategic plan for the property.  The General Manager must have a detailed knowledge of the management agreement and ensure that the responsibilities as outlined in the agreement are met.

The General Manager is responsible for managing the CoralTree rental program.  Our company goal is to deliver a first-class experience for owners and guests, while maximizing revenue for homeowners, and meeting the profit plan for the company.  The GM ensures that a first-class maintenance and housekeeping operation are in place to service the property and residences under management.  In addition, the GM oversees services provided by the front desk. The GM will embody, build, and support a culture of care and service dedication that elevates the resort experience for all. This person must build, develop, and retain a leadership team and must be able to effectively communicate expectations.  The GM holds leadership accountable for successful implementation of service and strategy implementation.

This senior leader must possess exceptional leadership skills within an upscale or luxury resort operation. Prior experience in Hawaii and working within a residential homeowners’ association is preferred. He/She should excel in guest, homeowner and associate relations and must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency. It is expected that this leader will have exceptional written and verbal communication skills, and be able to guide and direct work teams, individuals, and property operating departments to achieve financial objectives.

The General Manager must also possess a track record of providing exceptional service experiences balanced with operational efficiency, capital project management, and strong local community involvement. In addition, it is required that this leader become well-versed in community association management for the state of Hawaii and become certified if/when required by the state.

• A minimum of 2 years’ experience as an Assistant General Manager or Director of Operations in a resort hotel or condominium property.
• Must have a minimum of 1 year’s experience working with association matters.
• Must have a working knowledge of accounting principles. Must be able to read and understand financial statements.
• Excellent verbal and written communication skills. Must be able to communicate thoughts and ideas clearly in speech and writing for employees, owners, and guests.

Salary Range: $100,000 - $115,000 per year based on experience

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Free room nights at CoralTree Hospitality Group properties!
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Earn up to 24 days of PTO (Paid Time Off)
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Employee Assistance Program
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail including Walt Disney World, Live Nation, Samsung, Hertz and many more!

CoralTree Residence Collection is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.