General Manager - Airport Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have the best talent in the world. Our Global Talent Acquisition team is on the frontlines of building the future of our company, one hire at a time. From corporate to operations, pilot to flight attendant, and early career to executive, our team crafts outstanding experiences for our candidates and hiring managers, with diversity, equity and inclusion top-of-mind in everything we do.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company.

Bonus eligible: Yes

Successful candidate will be required to live in the DC Area as this is an On-Site position.

Key Responsibilities:

• Responsible for day to day operational, financial and personnel performance of assigned domestic outstation.

• Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities

• Monitors performance against plans and initiates corrective actions to improve results

• Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities

• Coordinates and provides functional guidance and supervision of contracted ground handling agents

• Represents airport activities to federal, state, and city agencies as well as the FAA

• Responsible for day-to-day operational performance of assigned domestic outstation

• Maintains a safe, clean and reliable operation

• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups

• Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines

• Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees

• Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports

• Responsible for compliance with Stations controls and Internal Audit standards

• Manages the station budget, staffing forecasts and resource requirements

• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions

• Manage vendor service contracts as required

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• High School Diploma

• College degree or relevant experience

• 8-10 years of relevant management experience in Airport Services environment or equivalent experience

• Knowledge of Airport Operations to include: Hub operations, terminal / ramp operations and ATO, and related technology

• Ability to work in a dynamic, fast paced operational environment

• Knowledge of station controls and Internal Audit standards

• Analytical thinking, goal-directed leadership and service-oriented performance

• Knowledge of operational Corporate policies and procedures

• Strong communication and interpersonal skills

• Demonstrated ability to develop and motivate personnel

• Strong problem solving skills and drive for excellence

• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

• Travel requirement (insert)

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

• United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.