General Manager - Airport Lounge

About us:

For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionize airport travel, creating value for passengers and the businesses that serve them.

Why CAVU?

Our name is taken from the aviation, meteorology term, ‘Ceiling And Visibility Unlimited’ (CAVU), which designates the perfect flying condition, where the ceiling is more than 10,000ft and the visibility is more than ten miles.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Position Summary

Reporting directly to the Head of Operations, we are currently looking for a motivated and experienced Hospitality Manager to take charge of our executive Escape Lounge operations at Phoenix Sky Harbor International Airport as its Lounge General Manager. You will be responsible for the quality and commercial success of the operation through effective management of our professional front of house Lounge and back of house Catering teams. By doing so, you will be central in the delivery of culinary and customer service excellence. We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and CAVU's elevated company standards.

Key Responsibilities: Responsible for overseeing all daily operations within the Lounge, and ability to build internal and external relationships to enable operational excellence. Key responsibilities include:

People:

• Provide efficient leadership and training for the Team in line with the company values, ensuring world class guest service is provided in all functions.
• Manage HR functions within the Lounge, such as recruiting, scheduling, payroll approval, employee relations, coaching, and development, to retain a committed and engaged Team.
• Ability to partner with cross-functional departments when needed.

Standards:

• Maintain all brand standards as prescribed.
• Follow all service flow and SOPs as prescribed and ensure these are followed by all team members.
• Responsibility for both front of house and catering elements as business demands require.
• Accountability of the catering element, menus, and food quality.
• Work with a selected local chef as needed to create new menu options to be offered in the lounge.

Compliance:

• Ensure all Lounge employees comply with Airport regulations and requirements.
• Accountable for all compliances within the lounge, including health and safety compliances.
• Complete routine maintenance to ensure Lounge brand standards are maintained.
• Ensure necessary equipment is working and standards are met.
• Ensure compliance monitoring system is updated on time on a daily/weekly/monthly basis as required.

Costs:

• Maintain, order, and control the stock of consumable items within the budget.
• Track and manage time and labor and control labor costs.
• Manage budget for other costs such as maintenance, uniforms, incidental costs etc.

Sales

• Maximize top-shelf bar up-sales.

What will make you successful in this role:

• Excellent time management and organizational skills
• Excellent verbal and written communication skills
• Positive and professional demeanour
• Results oriented
• Time management
• Strong interpersonal skills and an ability to communicate effectively with a broad range of individuals

Skills and Experience Required:

• Minimum 3 years of experience managing hourly employees in an operational setting.
• Proven successful experience in hospitality and high-end guest service experience.
• Proficient in technology (Microsoft 365, Paylocity, tablets, smartphones, etc.)
• Experience maintaining budgets - prioritizing spending and driving profits.
• Ability to lead, inspire, and motivate a diverse team with fairness and empathy.
• Ownership and commitment to achieving growth.
• Experience using a payroll/HRIS system for labor management.

Preferred Skills and Experience:

• Airport lounge experience
• Travel and/or hospitality industry experience
• Microsoft Office 365

CAVU Core Behavior Framework

• Consistently produces accurate and timely legal advice and support to a high quality
• Adopts a commercial mindset and provides sound, business focused and practical advice and

support

• Earns others trust, delivering on promises and adhering to professional standards.
• Take responsibility for own development, searching for and seizing opportunities to learn and improve.
• Continually looks for better ways of doing things.
• Displays energy, positivity and a can-do approach
• Self-awareness and strong at inspiring others to achieve a vision
• Communicates effectively to get the best out of people
• Strong team player, capable of building good relationships and networks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.