General Manager

About

At La La Land Kind Cafe, our core focus lies in cultivating kindness and fostering genuine connections. Alongside our unwavering dedication to top-tier customer service, we prioritize meaningful customer engagement.

In alignment with our mission, we are committed to extending a helping hand to foster youth. Through our internship initiative, we aim to support individuals aged 16-24 as they transition out of the foster care system.

Our comprehensive program is meticulously crafted to facilitate holistic development, encompassing both personal and professional growth. We emphasize career advancement while also addressing the unique challenges encountered during the pivotal transition into young adulthood.

Requirements

• Proven experience in a managerial role within the food and beverage
• industry, preferably in a coffee shop setting.
• Strong leadership and interpersonal skills with the ability to motivate and
• inspire a team.
• Exceptional organizational and time management abilities.
• Financial acumen with the ability to analyze and interpret financial
• statements.
• Excellent communication skills, both written and verbal.
• Knowledge of health and safety regulations and compliance.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for coffee and a commitment to delivering an exceptional customer
• experience.

Overview

The General Manager will oversee all aspects of operations and responsible for managing staff, ordering, and tracking inventory, ensuring compliance with health and safety regulations, maintaining an exceptional level of customer service, providing leadership and support to the team, and managing budgets.

Key Responsibilities

• Oversee day-to-day operations of the coffee shop, ensuring a smooth and efficient workflow.
• Manage and lead a team of baristas and support staff, fostering a positive work environment.
• Implement and enforce company policies and procedures to maintain high standards of service and cleanliness.
• Monitor inventory levels, place orders, and manage supplier relationships to ensure consistent supply of high-quality ingredients and products.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Maintain a strong focus on financial performance, including budgeting, cost control, and revenue growth.
• Create and implement marketing initiatives to attract new customers and retain existing ones.
• Conduct regular staff training sessions to enhance product knowledge and service skills.
• Handle customer feedback and resolve issues promptly and professionally.
• Stay informed about industry trends, competitor activities, and market changes to make informed business decisions.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Restaurant type:

• Café

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: Multiple locations