General Manager

Come and join the best boating club in the business – Your Boat Club!

We are currently searching for a highly motivated General Manager to lead and manage the daily operations and maintenance of our Fox Lake/Chain O’ Lake location. As the General Manager, you will be responsible for overseeing the overall performance of the marina, including managing and hiring seasonal dockhand staff, service personnel, and other location-specific roles.

The ideal candidate should have a proven track record of managing teams in a fast-paced, customer-oriented environment. They should possess strong leadership skills, excellent communication skills, and the ability to make sound decisions in a timely manner. Additionally, the candidate should have a passion for providing excellent customer service and possess the ability to manage a team effectively to ensure the smooth functioning of the marina.

The General Manager will be responsible for ensuring that all operations and maintenance activities are conducted in compliance with all applicable regulations and that the marina is maintained to the highest standards of safety, cleanliness, and appearance. The candidate should possess a deep understanding of marina operations and maintenance, including boat handling, fueling, and slip rental.

In summary, we are looking for a driven and experienced General Manager who is passionate about providing excellent customer service and managing a team to ensure the smooth functioning of the marina. If you meet these qualifications and are interested in this exciting opportunity, we encourage you to apply for this position.

Duties and Responsibilities: 

• Interview and hire seasonal dockhand staff service personnel and other location-specific roles.
• Schedule, approve timecards, and perform performance reviews for all staff.
• Schedule and perform new member orientation.
• Perform a walk-around with the customer to verify requested repairs, collect serial numbers, and upsell any items needing repair.
• Provide the customers with a cost estimate, a timeline for completion of repairs, and generate work orders for the repairs.
• Communicate with customers on the status of their services and ensure that all boats are returned to the customer quickly, with no damage, and repaired correctly.
• Maintain service on yard equipment.
• Ensure repairs and maintenance are done as needed on member and rental boats.
• Manage revenue and P&L.
• Create purchase orders to order parts or retail items, if not in stock, while maintaining inventory on fast-moving parts and returning any particular ordered/unneeded parts.
• Build and maintain quality relationships with vendors.
• Maintain gas inventory for retail.
• Get annual DNR and Fox Waterway stickers for rental and member boats.
• Submit and approve invoices or sublet invoices to the AP department.
• Maintain compliance and certifications.
• Oversee till reconciliations and cash handling process, as bank deposits need to be done weekly.
• Manage and Maintain Marina Storage, Slip, and on-site in/Out Customers.
• Maintain and manage Member/Rental satisfaction survey results.
• Perform repairs and/or maintenance on the property or schedule outside contractors if necessary.

Required Skills and Abilities: 

• High school diploma or equivalent; college degree preferred.
• 3+ years’ experience managing a team of employees.
• Knowledge of marina operations, including boat maintenance and repair.
• Knowledge of boating and related equipment.
• Strong communication, interpersonal, and customer skills.
• Ability to work independently and manage a team.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.
• Proficient in computer applications, including Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.

Working Conditions: 

The General Manager will typically work in an indoor office setting, with the occasional need to work outside in various weather conditions. The candidate will be required to work weekends and holidays, as needed, to ensure the smooth functioning of the marina. As this is a managerial role, the candidate will be required to work flexible hours to manage the team effectively. The candidate must also be able to stand or sit for extended periods and lift up to 50 pounds. The Marina Manager will be expected to maintain a professional and courteous demeanor with all customers and employees.

Compensation: 

It will be competitive with similar positions and negotiable depending on experience, along with being eligible for paid time off, healthcare with dental, vision, accident add-ons, and IRA plans.    

About Your Boat Club:  

Our mission at Your Boat Club is to provide the absolute best, most fun and memorable experiences of boating.  We aim to make a positive impact on our members’ attitudes while offering them all the great elements that are inclusive of the boating life! We strive to provide a safe and fun boating environment while taking away the hassles of boat ownership.  

YBC was started by owners Luke Kujawa and Michael Jellish in December of 2009. The first location opened that following spring in the Southwest Metro on Prior Lake with just five boats. We sold out immediately and purchased four more slips from the marina for a total of nine boats. The concept was so popular that we expanded to Lake Minnetonka later that season by adding five more boats to our fleet. We more than doubled our sales projection of 50 members for the first season. In 2011 we expanded by adding three more locations: White Bear Lake, the St. Croix River and Gull Lake, while continuing to build upon the successes at Prior Lake and Lake Minnetonka. We quintupled our memberships in just our second year of business and have continued our rapid growth ever since.  

Fast forward to today. YBC now has over 30 locations in MN, WI, IL and FL and is still growing. In addition to memberships, we also provide daily rentals and full marina services at many locations, adapting to our member, renter, and slip tenant needs. We even offer bike rentals, UTV/side x side and snowmobile rentals at some locations. Along with our unprecedented format of a boat club, we pride ourselves on making sure we do not oversell the club, to always provide great boat availability.  The company philosophy is to keep existing members happy rather than find new ones every year.  Our goal is to continue to “wow” our members with top notch service, fantastic boats and great availability while keeping boating fun and hassle-free. We employ seasonal help annually at various locations to help work with our boats, assist our members and renters, and provide help to slip tenants.  We hire applicants who we believe will be “A” type employees: always friendly, professional, adaptable, who possess great customer service skills.  

Special Instructions to Applicants: 

Please note that if we decide to extend an offer to you, Your Boat Club will conduct a thorough background check.

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