General Manager

Position:​General Manager

Reports to:​Regional Director of Operations

JOB DUTIES:
* Ensures company/franchise standards are maintained and performed daily.
* Delegates authority, assigns responsibility and hold all department heads accountable.
* Ensures proper training for each position, including safety and standard operating procedures
* Monitors cost controls daily to maximize profits
* Monitor Sales and Marketing to make certain outside sales calls, reports and files are maintained properly.
* Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
* Answers patrons' complaints and resolves problems to maintain Guest Satisfaction.

* Completes weekly “one on ones” with department heads to instill goals and action plans.
* Drive employee morale.
* All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies :

* Problem Solving - Resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional situations.
* Dependability – Whatever it takes attitude. Available to work long shifts to reach goals.

* Customer Service - Responds promptly to customer issues; Responds to requests for service and assistance.
* Interpersonal - Maintains confidentiality.
* Oral Communication - Responds well to questions; Demonstrates group presentation skills;
* Team Work - Constantly building a positive team spirit.
* Written Communication - Writes clearly and effectively; Able to read and interpret written information.
* Delegation - Delegates work assignments; Provides recognition for results.
* Managing People – Approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth.

* Improves processes, products and services; Continually works to improve supervisory skills.
* Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
* Business Knowledge - Understands business implications of decisions; Demonstrates knowledge of market and competition
* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
* Organizational Support - Follows policies and procedures.
* Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
* Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* Initiative – Self starter and drives for success.
* Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
* Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
* Planning/Organizing - Prioritizes and plans work activities.
* Professionalism - Treats others with respect and consideration regardless of their status or position.
* Quality - Looks for ways to improve and promote quality.
* Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Hotel management: 2 years (Required)

Ability to Relocate:

• Orangeburg, SC 29118: Relocate before starting work (Required)

Work Location: In person