General Clerk Iii - Army Access 5.3

IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both government and commercial sectors. IBEX is an award-winning 8(a) and Women-Owned Small Business (WOSB) with the Inc. 5000 list identifying IBEX as one of the fastest-growing companies for four years in a row.

Additionally, we are a past recipient of the American Express "On the Rise" Government Contractor of the Year award. In 2021, we were named to the Georgia Fast 40 list of fastest-growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products, processes, and daily activities! If you have the skills, experience, and alignment with these core values, this position is for you! Passion for Success Intentionally committed to diversity of thought Inclusive of all people and perspectives Do the right thing, even when no one is watching Improving businesses & communities through collaborative solutions Job Description Position: General Clerk III 5.5 - GoArmyEd Program Support Location: Army ACES, Education Support Services, Fort Knox, KY Organization: US Army HRC **Attach a resume when applying Job Summary: IBEX IT Business Experts, LLC is seeking a General Clerk III in Fort Knox, Kentucky.

This position provides functional support by assisting the Postsecondary Program Manager with administration of postsecondary program management tasks and functions. The General Clerk III shall provide subject matter expertise related to the following areas military postsecondary programs (e.g., Continuing Education Degree Program (CEDP), GI to Jobs, DANTES and High School Completion credentialing, academic, vocational, technical, and occupational courses of study leading to a credential, certificate, associate, bachelor's, and master's degree. Preferred Qualifications: Two years of office and customer service experience, to include strong skills with MS Office products.

Minimum of a High School Diploma or GED required Understanding of military concepts and procedures required and former military experience including Wounded Warriors, veterans, and retirees preferred Experience: 2-3 years in relevant work or previous experience with JST program is preferred Must be eligible to obtain NACI security clearance and gain and maintain access to Fort Knox, KY Army Installation Intermediate knowledge of Microsoft Word, PowerPoint, Excel, and Outlook Must be able to effectively communicate verbally and in writing in English Must have the ability to telework effectively with stable internet access Postsecondary Management . Postsecondary programs are credentialing, academic, vocational, technical, and occupational courses of study leading to a credential, certificate, associate, bachelor's and master's degree. Provide functional support by assisting the Postsecondary Program Manager with administration of postsecondary program management task and functions, to include the following: Provide information to Soldiers' inquiries regarding military programs through Army Education Websites to include the reply/closure/escalation of ServiceNow cases IAW 621-5, policies, procedures, and SME decisions NLT three business days of request.

Daily, establish and maintain educational institution/vendor accounts per ArmyIgnitED functional (How-to-Guides (HTGs)). This will include all educational institutions/vendors which support ACCESS ArmyU, USACC, and Civilian/Apprentice Programs. Validate course costs in ArmyIgnitED for educational institutions.

Identify and report technical issues to ArmyIgnitED Government Functional Manager and others as required NLT three hours after detection. Upon full performance, the contractor shall provide subject matter expertise related to the following areas: Military postsecondary programs (e.g., Continuing Education Degree Program (CEDP), GI to Jobs, DANTES and High School Completion. Civilian postsecondary education organizations, vendors and educational institutions.

In the course of supporting this contract, contractor shall routinely interface with Army staff agencies, including, but not limited to: HRC, United States Army and Training Doctrine Command (TRADOC), United States Army Cadet Command (USACC), American Council on Education (ACE), accrediting agencies, Office of Undersecretary of Department of Education (OUSDoE), Army and federal or state government agencies. Also, shall interface with other organizations affiliated with ACCESS. Assist with general office administrative duties.

Will routinely be required to perform some clerical work in addition to the above duties Other duties as assigned Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.Appearance: All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees safety from working conditions (long pants, appropriate shirts and close toe shoes as required): on occasion, staff may be required to wear a business dress for certain activities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Position Type/Expected Hours of Work: This is a full-time onsite position on-site requiring 40 hours a week.

The days and hours of work are Monday through Friday. Overtime is prohibited. Hire Type: FULL-TIME IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge. We excel because we all come from very different backgrounds, yet all fit into a culture that encourages an entrepreneurial thought process. It is the diverse perspectives of our IBEX employees that strengthen our organization.

Come be a part of our innovative & inclusive team!