Gaming Entertainment Staff

Job Summary:

ROAR Winston Salem is seeking a Gaming Attendant to operate and maintain our various entertainment stations, including golf bay simulators with multiple game options, bowling lanes, a self-serve beer wall, an esports center, and indoor mini golf. If business requires, we may cross train you to barback or bartend. The ideal candidate should have a passion for creating an unforgettable experience for our guests and should be able to provide top-notch customer service. Reliability and consistency are important for the business to function, and for everyone to work the agreed upon hours you give us in the interview process.

Responsibilities:

● Operate and maintain the golf bay simulators, ensuring they are in good working condition, and are calibrated to provide accurate data for golfers. Ensuring gear equipment is stocked and ready for play.

● Manage the bowling lanes by ensuring that all equipment is functioning correctly, overseeing the scoring system, and helping guests with any questions or concerns.

● Monitor the self-serve beer wall, ensuring that it is functioning properly. Selling wristband access and providing guidance to guests on how to use the system and troubleshooting any issues that arise.

● Oversee the esports center, including setting up and maintaining the gaming stations, monitoring gameplay, and helping guests with any questions or issues.

● Manage the indoor mini-golf course, ensuring that it is clean and safe for guests, and helping with any issues that arise.

● Provide exceptional customer service by greeting guests, answering their questions, and ensuring that they have a remarkable experience.

● Keep an eye on the flow of guests and the cleanliness of the entertainment areas, addressing any issues promptly.

● Keep accurate records of sales, inventory, and maintenance needs.

● Follow all safety protocols and procedures to ensure a safe environment for guests and staff.

● Any reasonable task related to the successful operation of ROAR that is asked of me by management.

● Willingness to cross train if necessary.

Requirements:

● 18+ years old

● High school diploma or equivalent.

● Minimum of two years of experience in a customer service role.

● Ability to work flexible hours, including weekends and holidays.

● Strong communication and interpersonal skills.

● Ability to multitask and work in a fast-paced entertainment environment.

● Knowledge of golf, bowling, esports, and/or mini-golf preferred.

● Must be able to lift up to 50 pounds and stand for extended periods.

Job Type: Part-time

Pay: $13.00 - $17.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• What days and times are you able and available to work?

Experience:

• Gaming or Sports: 1 year (Preferred)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person