Furniture Specialist - Store 210

Overview: The primary duty of a Furniture Specialist is to promote Conn's products and financing options through excellent customer service. Furniture Specialist are responsible for assisting our customers through all aspects of the buying process. Furniture Specialist are experts in our products and financing services with product categories including electronics, appliances, furniture, mattresses, and more and are expected to be creative in offering solutions to each customer's needs and overcoming objections. Furniture Associates are required to work closely with store personnel to ensure store metrics are delivered in conjunction with a positive shopping experience. Must be comfortable interacting with customers, vendors and other third parties, often spending long periods walking around the store to answer questions about products or services. 

Key Duties & Responsibilities:  The Furniture Specialist responsibilities include, but are not limited to:

• Provide face to face assistance to customers through the buying process to include merchandise selection, payment, finance options, pick up and deliveries. 
• Complete daily telephone calls to existing and potential customers
• Generate new sales from our wide range of business services
• Support colleagues and contribute to a positive and team focused environment
• Ability to assist with merchandising and in store set up, which includes but is not limited to moving, building, cleaning, and maintaining showroom components. 
• Deliver superior customer service as per company standards
• Maintain awareness of current advertised merchandise and promotions
• Collaborates with external and internal partners to identify and resolve customer issues
• Develop and maintain sales materials and product knowledge across a wide range of categories
• Establish and maintain current customer and potential customer relationships
• Deliver on key metrics and sales goals at set by the company monthly 
• Maintain confidentiality and comply with all credit policies, procedures, and government regulations
• Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions
• Perform all job functions with a high degree of integrity and honesty 
• Follow Conn's 5 Steps of the Sale for all transactions per company guidelines
• Comply with reasonable requests from management to perform other duties and responsibilities not listed above

Required Experience

• Reading, writing, and arithmetic skills
• High School Diploma, GED, or equivalency

Preferred Experience

• Appliance, Furniture or Electronic sales experience 
• Customer Service background
• Experience within a retail organization

Skills & Abilities:

• Strong interpersonal and communication skills
• Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone
• Must be goal oriented and self-motivated, organized and detail-oriented
• Welcoming and helpful attitude toward customers and other associates 
• Ability to listen, convey a product's benefits, exude confidence and self-assuredness to all customers 
• Able to multi-task and shift priorities, as required
• Maintaining a professional appearance and providing a positive company image to the public
• Thorough follow up and negotiation skills
• Ability to overcome objections and influence customer behavior
• Learn and adapt to current technology needs
• Work both independently and with a team
• Coachable and open to feedback
• Able to learn selling skills and to operate company programs 
• Willingness to work a flexible schedule (e.g., nights, weekends, and holidays); regular attendance is necessary

Working Conditions: 

• Work is performed in a retail store environment.
• Physical requirements include standing for long periods of time, packing, and lifting boxes for shipment, storing inventory, and using tech equipment and computers. 
• Handle and move merchandise efficiently and safely, including lifting or moving merchandise up to 40 pounds or more

Conn's is PROUD to be an equal opportunity employer. #LI-AG1