The Furniture Outlet - Retail Office Specialist

RETAIL OFFICE SPECIALIST

ABOUT US:

The Furniture Outlet is committed to offering great service and amazing prices on all of our customer's home furniture needs. We are proud to be locally owned and operated, located on the East Side of El Paso.

We offer competitive compensation to include a base salary and bonus. We also offer premium health, dental, and vision insurance, along with employer-paid life insurance, employer-paid short-term disability, 401k, Paid Time Off, and Holiday Pay! Apply today and find out why we are changing the industry one experience at a time! We feel like we appreciate our employees more than anyone else in our business and we are happy to offer you a benefits package comparable to a Fortune 500 company. Our belief is, if we want the best, we have to offer the best...

else in our business and we are happy to offer you a benefits package comparable to a Fortune 500 company. Our belief is, if we want the best, we have to offer the best...

SUMMARY
The Office Specialist will work directly with the Office Administrator and be responsible for several duties. The Office Specialist works independently performing a wide range of complex and confidential administrative and clerical support duties. Requires excellent communication and interpersonal skills and the ability to provide information and service to a wide range of internal and external contacts. The Office Specialist will work as a liaison for The Furniture Outlet.

DUTIES AND RESPONSIBILITIES INCLUDE:
• Open the store (turn on lights, stock fridge with waters, and make sure all TVs are on)
• Run applications
• Creating Invoices
• Answering phones
• Filing, Copying, and Faxing paperwork
• Order all Merchandise
• Make sure all arriving merchandise was loaded and arrived in good condition
• Make claims for incoming damages with manufactures
• Make sure credits are issued on any damaged merchandise
• Request funding for completed clients
• Keep available inventory up to date
• Handle any customer complaints
• Schedule clients for delivery and pick ups
• Assure picks ups and delivery items are picked up and checked prior to being loaded
• Makes sure the warehouse team has a list of duties to do.
• Make sure all paperwork has signatures
• Give prices to the sales team
• Write checks to manufactures
• Process any billing disputes
• Make bank deposits
• Go over invoices with each sales guy to make sure everything was entered correctly.
• Send Jaime to repair minor damages
• Follow up with clients who are pending merchandise or a repair
• Close up store (throw trash, make sure everything is locked up, set alarm)
• Schedule meetings and appointments.
• Manages executive schedule and acts as a liaison for the executive team when working with corporate departments to request documents, reports, etc.
• Maintain an organized filing system of paper and electronic documents.
• Uphold a strict level of confidentiality.
• Develop and sustain a level of professionalism among staff and external customers.
• Completes occasional miscellaneous tasks.
• Pre-Screening of Applicants
• Interviewing of Candidates
• Training and Development of Onboarding Office Personnel
• Reporting to Executive
• Funding Compliance
• Delivery Compliance
• Auditing
• Disciplinary Process
• Evaluation of processes and progressive of team

EXPERIENCE REQUIRED:
• Proficient computer skills, including Microsoft Office Suite, scheduling appointments/updating calendars a must.
• Excellent written and verbal communication skills
• Excellent time management and prioritization skills
• Valid driver’s license preferred

KNOWLEDGE, SKILLS, AND ABILITIES

(This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.)
• Comfortable in a fast-paced environment with multiple tasks and projects at hand
• Able to organize and manage large amounts of files, tasks, schedules, and information
• Self-directed and able to work without supervision
• Able to perform all clerical duties, taking memos, maintaining files and confidential information, organizing documents as needed

PHYSICAL DEMANDS
This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

PHYSICAL ACTIVITY REQUIREMENTS:
• Sitting, stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening.
• Lifting up to 10 lbs occasionally.
• Work Environment: Indoor climate-controlled environment.