Functional Analyst - Digital Analytics And Marketing

California Applicants, please click here to review the CCPA notice.
HOW WE TAKE CARE OF YOU:

• For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
• Potential Annual Bonus Opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities as we are growing!
• For more benefit related information please click HERE.

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
SET THE COURSE
This position is responsible for working with Tommy Bahama IT teams, business teams and external software vendors to implement and support technology across the company. Business systems include Retail Point of Sale, Merchandising and Inventory Management, Order Management, Supply Chain, eCommerce, Digital Analytics and Marketing and Restaurant Tech. Functional Analysts collaborate with stakeholders to deliver targeted solutions under the guise of project management best practices. Responsibilities also include level two application support.
BE THE ISLAND GUIDE
Working with IT, business and Project Managers, the Functional Analyst will:

• Develop strong expertise in software and systems and play a key role in testing and release activities
• Act as a functionality and process expert for applicable systems/applications; understand business use cases to help define technical requirements for new system capabilities
• Research system functionality options to offer solutions to address business needs
• Develop relationships, share knowledge and demonstrate trust with stakeholders, leaders and colleagues.
• Partner with Project Manager and business stakeholder groups to define and document business and operations requirements. Develop business process flows as they relate to systems. Create functional and design specifications
• Partner with Project Manager in the definition, management, and execution of Project QA, integration, and User Acceptance Testing
• Regularly engage with the project team on project status, top issues, critical risks, and key decisions
• Partner with Project Manager in the identification of user training needs, planning and delivering user training, including writing training documentation and train-the-trainer sessions
• Partner with Project Manager in the successful transition of system support to end user groups and Support and Operations group at project completion
• Provide end-user support for core business applications as needed
• Partner with Project Manager in the ongoing collaboration with partners/vendors to stay informed of new features/functionality that may benefit the business
• Partner with Project Manager in the identification and advocacy of prospective initiatives/projects (e.g., Business cases, ROI)
• Partner with Project Manager to develop, maintain, and communicate project backlog and long term roadmap

ESSENTIALS FOR LIFE IN PARADISE
Education/Training/Experience

• Bachelor's Degree in IS, Business, or equivalent experience
• 3+ years in an industry-related environment using enterprise business applications
• Project management experience is a plus
• Retail experience is a plus
• Hands on experience using merchandising, supply chain, eCommerce, Digital Analytics and Marketing, or OMS systems is a plus
• Service Now, Jira, Confluence experience is a plus

Demonstrated Knowledge, Skills and Competencies

• Recognition of the complexities of business problems and the use of technology to realistically solve them
• Active listening to stakeholders and ability to translate business requirements into written system specifications
• Ability to identify opportunities for improving business processes and use of technology to eliminate problems that impact productivity, output, distribution and ultimately, the bottom line
• Lead and facilitate effective meetings, including pre-planning and post meeting follow up.
• Excellent organizational and time management skills.
• Ability to think strategically and tactically
• Ability to build working relationships with business and IT stakeholders; operate with a "team player" mindset
• Solid experience creating and managing detailed requirements in support of software application/system projects
• Competent in business process mapping tools / processes
• Ability to quickly comprehend/learn new processes, systems, and methods

Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.
Rate Range: $70,455 to $117,425 annually
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.