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SalaryThe Golden HotelBanquet Captain
The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
- The Banquet Captain is responsible for assisting with the management of all banquet functions in the hotel's continuing effort todeliver outstanding guest service and financial profitability.
- Assist with the management of daily banquet functions to include, but not limited to, planning, organizing, and executingbreakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
- Assist with the supervision and coordination of banquet activities and employees; hire, train, develop, assess, and empowerstaff to achieve the department's goals.
- Provide guests and team members with professional, efficient, courteous, and genuine hospitality.
- Oversee the set-up of function rooms to include, but not limited to, the placement of linens, silver, glassware, and chinaware according to event specifications and a full inspection.
- Oversee the breakdown of the function room and ensure proper storage of equipment.
- Serves orders, listens, and notes the guest requests.
- Follows up and ensure satisfaction to heighten the guest experience.
- Anticipates guest’s needs and offers services prior to the guest asking.
- Maintains the image of the hotel by appearing presentable and well groomed.
- Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.
- Supports the kitchen team by helping assemble food items as needed; ensuring the presentation is attractive and to standards.
- As the primary guest contact, show patience and a willingness to help and support the guests with their requests.
- Completes tasks assigned by the Banquet Manager, F&B Manger, and/or Hotel Managers which may include bussing tables, completing side work prep and cleaning of the banquet kitchen area.
- Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.
- Attends all mandatory meetings and timely completes all required training.
THIS POSITION REQUIRES OPEN AVAILABILITY APRIL THOUGH DECEMBER.
Experience for Success:
- Previous Restaurant/Banquet experience a plus
- High school diploma or equivalent
- Experience in customer service
- Desire to work in a fast paced and interactive environment
- State required Food Handlers and Liquor Certification
- Strong communication skills, additional language a plus
The Good Stuff:
- Opportunity to grow your career and develop thru structured development programs
- Competitive Medical, Dental and Vision benefits
- Wellness and Commuter Stipend
- Vacation PTO Plan and Paid Sick Days
- 7 Paid Holidays
- Free nights at our hotels
- Monthly fun and recognition
A percentage of event service fee is divided among the banquet staff.
The Fine Print:
5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.
