Full-Time, Remote Client Service Director For Top Media Company

Position Overview:

We are seeking a highly ambitious, solution-oriented Client Service Director to join our team who will be responsible for effectively leading and growing Media Scaling’s Client Services Division and joining the mission to become the #1 industry leader in the creator economy with a standard of excellence.

The ideal candidate for this position gets excited about building from the ground up and taking operational ownership of the Client Services Division, working with a sense of autonomy while also collaborating with the executive team.

This role will take full lead over our Client Services Division and have meaningful upside earnings included based on excellent retention and client satisfaction.

Company Overview:

Media Scaling works with top personal brands, podcasts, and creators, guaranteeing up to 150 million real, organic views on social media in just 90 days.

As a company, we have generated well over 2.8 billion organic views on social media, posted more than 200,000 times across platforms, and gained over 21 million followers and subscribers for our clients.

We employ a blue ocean strategy with no direct competition and are well-positioned to continue taking over market share in the creator economy at a rapid pace.

We have massive goals to become the #1 agency leader in the creator economy (with a current $400B market size projected to grow to more than $1 trillion by 2032).

Our company’s Core Values are Greatness, Integrity, and Creativity. The company's mission is to work with the world’s top thought leaders, experts, and entertainers, getting their content in front of as many people as possible with the core belief this is one of the greatest ways to create lasting positive impact for generations to come.

We have the belief we are the best in the world at what we do. If you have unshakable determination, unrelenting ambition, and a standard of nothing less than greatness, you will be a perfect fit with the Media Scaling culture.

Responsibilities:

• Begin each client’s journey with us with a white glove onboarding experience (taking the lead on helping to build this framework out and schedule onboarding calls with all new members)
• Develop and maintain strong client relationships to ensure customer satisfaction and retention
• Have a deep understanding of our product suites and programs in order to provide clients with knowledgeable, top tier service and guidance
• Answering all support-related tickets coming in from all channels (our Circle Membership site, and our support email inbox) - overtime as we grow our Client Service team, the answering of individual tickets will be delegated to your subordinate team members - but at first this will be under your sole ownership
• Create client support scripts to commonly asked questions
• Scheduling and leading monthly client check-in calls (via Zoom) to help with retention and ascension
• Mindfully keeping all clients accountable and on track throughout the program
• Assistance in collecting client testimonials/case studies (and creating systems around this)
• Department Leadership experience preferred so that you may pioneer this new division and help us build/expand it in the near future
• Regularly collaborate/communicate with and/or report to Executive Team
• Define key performance indicators (KPIs) and metrics to measure the success and impact of fulfillment efforts, regularly reporting progress to leadership.
• Identify and monitor KPIs, exceed targets, and possess the capabilities and knowledge to optimize performance when/where needed within client success
• Strive for excellence and have an “above and beyond” attitude in all interactions with all clients

Job Type: Full-time

Salary: $52,000-$120,000 (base salary with performance incentives)

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Remote

Job Type: Full-time

Pay: $52,000.00 - $120,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Professional development assistance
• Work from home

Compensation package:

• Bonus opportunities
• Performance bonus
• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Work Location: Remote