Full Time Receptionist

Job Summary:

Helps to create a welcoming experience by greeting, engaging and assisting residents, guests, and callers. Serves as initial point of contact in the reception area, responds to incoming calls, and provides clerical support to all departments.

Essential Functions:

1. Greets, engages and assists residents, family members, guests, and visitors in a courteous and professional manner.

2. Answers internal and external telephone calls, intercom, and pages.

3. Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.

4. Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Wickshire as a great place to live.

5. Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.

6. Manages the operation and maintenance of all office equipment and communication devices.

7. Manages mail and newspaper delivery.

8. Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.

9. Participates in and attends all required in-service training sessions.

10. Ensures compliance with Federal, State, and local regulations and Wickshire’s mission policies, procedures and standards.

11. Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.

12. Maintains appropriate degree of confidentiality.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Education and Experience:

High School Diploma or GED. Previous office experience preferred.

Certifications, Licenses, and other Special Requirements:

There are no certifications, licenses, or other special requirements required for this position.

Knowledge and Skills:

1. Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.

2. Excellent written communication skills including proper grammar and professional writing.

3. Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.

4. Proficient in Microsoft Office suite and the ability to quickly master new software applications.

5. Strong customer orientation to older adults.

Physical
Demands

Check Any That Apply

Working Conditions

Check Any That Apply

Standing

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Requires interaction with co-workers, residents or vendors

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Walking

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Occasional weekend, evening or night work if needed to ensure shift coverage.

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Sitting

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On-Call on an as needed basis

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Use hands and fingers to handle or feel

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Possible exposure to communicable diseases and infections

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Reach with hands and arms

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Potential injury from transferring, repositioning, or lifting residents

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Climb or balance

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Exposure to latex

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Stoop, kneel, crouch, or crawl

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Possible exposure to blood-borne pathogens

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Talk or hear

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Possible exposure to various drugs, chemical, infectious, or biological hazards

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Taste or smell

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Subject to injury from falls, burns, odors, or cuts from equipment

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Vision

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Requires Travel:

Ability to lift:

Occasionally

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Up to 5 pounds

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Frequently

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Up to 10 pounds

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Up to 25 pounds

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Up to 50 pounds

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Up to 100 pounds

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More than 100 pounds

Job Type: Full-time

Pay: $14.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

Work Location: In person