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SalaryOur service-oriented Patient Services Representatives are an essential part of our care team, acting as the first point of contact for patients seeking care. As a new ophthalmology practice, we’re looking for someone who is friendly, tech-savvy, a quick study and adaptable. The best candidate will work well as a member of a cohesive care team, alongside the doctor, practice manager, and other clinic staff. Training will be provided.
Job duties include:
- Customer service: greeting and checking-in patients
- Schedule management: answering phone calls, scheduling patients
- Referral management: obtaining PCP referral authorizations, following up with referring providers and patients about missing documents and appointments
- Insurance eligibility and verification: verifying insurance, interpreting eligibility and benefits, obtaining prior authorizations, calculating patient responsibility
- Communication: triaging phone calls, follow-up and communication with patients and referring practices
- Clinic support: obtaining and documenting patient medical history, prepping patients for screens and testing
- Office maintenance: supply & inventory management, keeping the front office workspace clear of PHI and clutter
- other administrative tasks as assigned
Skills required:
- Computer skills
- Medical terminology
- Organization
- Critical thinking
- Problem solving
- Customer Service
Minimum Qualifications:
- HS Diploma
- Prior admin, reception or customer service experience
- Proficient with technology, including computer applications, mobile devices and printers
- Prior experience in healthcare, ophthalmology preferred
- Medical Terminology
- Prior experience with EMR systems
- Fluent in Spanish or Vietnamese (preferred)
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health savings account
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Medical receptionist: 2 years (Required)
Ability to Relocate:
- Keller, TX 76244: Relocate before starting work (Required)
Work Location: In person
