Address
Form of work
Salary```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and handle cash transactions
- Operate phone systems, including answering calls, taking messages, and transferring calls to appropriate departments
- Maintain a clean and organized Front Desk area
```Qualifications```
- Previous experience in hospitality or customer service preferred
- Bilingual skills (English/Spanish) highly desirable
- Knowledge of Front Desk operations, including night audit procedures, is a plus
- Strong communication and interpersonal skills
- Excellent phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the supervisor or manager.
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Columbia, SC 29201: Relocate before starting work (Required)
Work Location: In person
