Fulfillment Manager

ABOUT US

Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.

In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.

Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.

Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.

Role:

As a Fulfillment Manager for Card Kingdom’s e-commerce line of business you are responsible for managing all end-to-end fulfillment processes so that products are delivered on time and within budget. This will entail providing tools, recommending process improvements, and communicating across shifts to ensure the fulfillment process is excellent, standardized, and performing as expected. This role will also be tasked with leading and managing a group of Supervisors, Leads, and individual contributors on the shift to ensure that the shift is executed against the Fulfillment department's goals and objectives. You will be the process owner for the fulfillment components of the business and the performance of the PM team against the goals and expectations of the fulfillment processes.

Responsibilities:

• Schedule, evaluate, direct, and manage the production workflow on the PM shift (3 PM-11:30 PM)
• Responsible for overseeing tasks related to closing the warehouse each day
• Ability to own, lead and develop overall shift, its staff, and its activities
• Show genuine interest, care, and concern to establish rapport. Get to know what matters most to each employee
• Plan, monitor, manage, and optimize all tasks of the production processes including sorting, restocking, and order picking
• Coach, motivate, and drive professional development for the Fulfillment Department leadership team on the PM shift. Providing clear direction, verifying understanding, and offering ongoing feedback
• Oversee all aspects of PM shift people operations including, but not limited to hiring, training, termination, discipline, promotion, performance reviews, quarterly 1-on-1s, and ad hoc performance feedback
• Work with stakeholders in other areas of the business to resolve points of failure in fulfillment processes
• Liaising with other Managers to formulate objectives and standardization requirements
• Develop and monitor KPIs for order picking, total throughput, accuracy, and labor
• Implement policies and procedures in support of organizational goals
• Be a primary standard bearer for Card Kingdom’s vision and values
• Update and maintain process documentation and productivity tools for the production processes
• Holding weekly meetings with Supervisors and key staff
• Manage timecards and cost centers for the PM shift
• Participate in and lead projects as needed
• Additional duties and responsibilities as assigned

Qualifications:

• Bachelor’s Degree or equivalent work experience
• Proficiency with Microsoft Office 365
• A minimum of five years of experience managing a team of six or more direct reports in a warehouse, production, or manufacturing environment
• Excellent written and oral communication skills – must be clear and concise
• Proven track-record of attention to detail at multiple levels in an organization
• Ability to effectively analyze their workload, assign priorities, and maintain focus on productive endeavors
• Possesses high emotional intelligence, a stand-out when working with diverse groups of people and perspectives
• High-school diploma, GED, or equivalent work experience
• Proven track-record of attention to detail
• Top-notch time management and communication skills
• Self-motivated and self-competitive work style
• Ability to do detailed and repetitive work for extended periods of time
• Strong manual dexterity
• Ability to lift up to 35 lbs. regularly
• Ability to work on your feet for up to eight hours a day
• Knowledge of Magic: the Gathering cards and editions is a plus

Location / Work Schedule

• Seattle, WA through January 2024, then relocating to Monroe, WA in February 2024
• PM Shift (3:00 PM-11:30 PM)

Job Type / Salary

• Full Time, scheduled 40 per work week, set shift with two consecutive weekend days.
• Exempt
• Salary Range: $75,000-$85,000

Benefits:

• Paid Time Off: 6 weeks accrued per year, 8 Company Holidays
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) with 4% Safe Harbor match, no vesting period
• Employee Stock Ownership Plan
• Flexible Spending Accounts & Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness & Hospital Confinement Plans
• Employee Assistance Program
• Employee Discount

Equal Opportunity Employment:

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.