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SalaryMaverick Hotels and Restaurants is a free-thinking organization that challenges the process, shakes up the industry and brings unparalleled results to our projects by offering a stage for our team members to express their individual genius and unique talents. Employee success starts with a genuine partnership. Maverick is committed to creating high-quality employment opportunities. We are dedicated to fostering a culture of inclusion and growing a diverse workforce. We strive for the Maverick spirit of substance over form, bringing the creativity and talent of inspired individuals together to accomplish great things. Come join us - become a MAVERICK!
Role: Front Office Supervisor - Chicago, IL
Hampton Inn & Suites Illinois Medical District UIC is a newly established hotel strategically located in the heart of the bustling Medical District. Our hotel is committed to providing exceptional hospitality services tailored to meet the unique needs of medical professionals, patients, and their families. We aim to create a comfortable and welcoming environment that promotes rest, relaxation, and rejuvenation.
We are seeking a passionate and experienced Front Office Supervisor with a strong focus on guest service to join our team. The ideal candidate will play a key role in shaping the guest's experience, ensuring that every interaction is characterized by warmth, efficiency, and genuine care. Prior pre-opening experience in the hospitality industry is highly desirable.
1.Guest-Centric Leadership:
- Lead and inspire the Front Office team to provide exceptional guest service, creating a welcoming atmosphere from check-in to check-out.
- Foster a guest-centric culture by setting high service standards and ensuring team members understand and embody the importance of guest satisfaction.
- Contribute to pre-opening activities, including staff recruitment, training, and the implementation of Front Office procedures to ensure a seamless and positive guest experience from day one.
- Oversee the smooth and efficient check-in and check-out process, ensuring accuracy in guest information and billing.
- Address and resolve any guest concerns or issues promptly and professionally.
- Conduct regular training sessions to enhance the skills and knowledge of Front Office staff.
- Motivate and mentor the team, encouraging a positive and collaborative work environment.
- Build strong relationships with guests, anticipating and exceeding their needs to enhance their overall experience.
- Implement guest feedback mechanisms and take proactive measures to address comments and suggestions.
- Work closely with housekeeping, maintenance, and other departments to ensure coordinated efforts for guest satisfaction.
- Proven experience in a Front Office Supervisory role within the hospitality industry, with a focus on guest service.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
- Excellent communication and problem-solving abilities.
- Detail-oriented, organized, and capable of handling multiple tasks simultaneously.
- Familiarity with hotel reservation systems and other Front Office software.
- Pre-opening experience in a hotel setting is highly desirable.
How to Apply: If you possess the required qualifications and are enthusiastic about shaping the guest experience in our new hotel, please submit your resume and cover letter to thasan@maverickmgt.com. Ensure to include "Front Office Supervisor Application" in the subject line. We look forward to welcoming passionate individuals to our team!
