Address
Form of work
SalaryFront Office Manager
Duties:
- Oversee all Front Office operations, including guest check-in/check-out, reservations, and concierge services.
- Ensure excellent guest relations by providing exceptional customer service and resolving any guest issues or complaints.
- Manage the phone system, including answering calls, directing calls to appropriate departments, and taking messages.
- Train and supervise Front Office staff to ensure efficient and professional service.
- Maintain accurate records of guest information, reservations, and financial transactions.
- Monitor and manage room availability to maximize occupancy and revenue.
- Collaborate with other departments to ensure seamless communication and coordination.
Qualifications:
- Previous experience in a Front Office management role or similar position.
- Strong customer service skills with the ability to handle difficult situations calmly and professionally.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and phone systems.
- Detail-oriented with strong organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of hotel operations and industry trends.
We offer competitive compensation and benefits packages. If you are a highly motivated individual with a passion for hospitality and excellent leadership skills, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work setting:
- In-person
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person
