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Form of workJob Description
Job Summary:
The Front Office Manager will plan and oversee the front of the house operations of the hotel at Level5 Hospitality level to ensure goals and objectives are achieved.
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains new front desk staff
- Oversees the day-to-day operations and staffing of the hotel
- Provides constructive and timely performance evaluations
- Handles discipline and termination of employees as needed and in accordance with hotel policy
Duties/Responsibilities:
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies
- Coordinates with other support departments to ensure successful production operations
- Determines labor needs to meet labor goals of hotel
- Handles the front desk budget and orders office supplies as needed
- Performs other related duties as required
Required Skills/Abilities:
- Excellent managerial and supervisory skills
- Extensive knowledge of operations and production management
- Ability to interpret financial data as needed to set production goals
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite or similar software
Education and Experience:
- High School Diploma preferred
- At least 2 years of work experience in Front Office Management as a Front Desk Supervisor, Assistant Front Office Manager, or similar position in the hospitality industry
- Fosse knowledge is a plus
Physical Requirements:
- Must be able to remain in a stationary position during shift.
- Must be able to access and navigate the facility.
- Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
- Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.
