Front Office Manager (Marriott Residence Inn - Bend Old Mill)

Job Summary:

The Front Office Manager will plan and oversee the front of the house operations of the hotel at Level5 Hospitality level to ensure goals and objectives are achieved.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new front desk staff
• Oversees the day-to-day operations and staffing of the hotel
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees as needed and in accordance with hotel policy

Duties/Responsibilities:

• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
• Hire, train, and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies
• Coordinates with other support departments to ensure successful production operations
• Determines labor needs to meet labor goals of hotel
• Handles the front desk budget and orders office supplies as needed
• Performs other related duties as required

Required Skills/Abilities:

• Excellent managerial and supervisory skills
• Extensive knowledge of operations and production management
• Ability to interpret financial data as needed to set production goals
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software

Education and Experience:

• High School Diploma preferred
• At least 2 years of work experience in Front Office Management as a Front Desk Supervisor, Assistant Front Office Manager, or similar position in the hospitality industry
• Fosse knowledge is a plus

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.