Front Office Manager

About us

At Diversified Products…

• We are driven by fabricating production ready products, perfecting innovative prototypes, and creating one-of-a-kind masterpieces.
• We believe in taking pride in our craft, honing our specialized skills, and demonstrating mastery over machines that produce high quality products and exceed expectations.
• We are committed to developing positive customer relationships that benefit all parties.
• For over 27 years in Central Oregon, we have worked in the metal fabrication industry as we cut, form, and weld products for our diverse clients.
• We are small but growing, under new ownership, and developing a strong culture with an experienced and knowledgeable staff looking to groom new talent.

Summary:

We are seeking a dynamic and experienced Office Manager to join our team at Diversified Products, a growing metal fabrication shop here in beautiful Bend, Oregon. This person will oversee the day-to-day operations of our office. The Office Manager plays a pivotal role in ensuring smooth and efficient office procedures while also serving as the primary point of contact for our customers. This position offers an exciting opportunity to contribute to the growth and success of our company by managing various administrative tasks, supporting our team, and fostering positive relationships with customers and vendors. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. You will be assigned various administrative tasks to ensure the smooth operation of the front desk.

Responsibilities:

• Serve as the face of the company by greeting and assisting customers in person and over the phone with professionalism and courtesy.
• Manage invoicing and billing processes using QuickBooks, ensuring accuracy and timeliness of all financial transactions.
• Collaborate with the bookkeeper to accurately submit employee hours for payroll processing.
• Maintain an active customer/vendor contact list.
• Organize and maintain records of completed jobs, including saving photos and other relevant documentation for reference.
• Assist in business development efforts by identifying opportunities to attract new customers and promote our services.
• Take ownership of the company website and online postings, ensuring content is up-to-date and engaging.
• Act as the Safety Manager, conducting monthly safety meetings and recording and posting meeting minutes, enforce safety protocols, and address any safety concerns.
• Manage inventory of office supplies/shop supplies and purchase new supplies as needed.
• Support the owner of the company with various administrative tasks and special projects as needed.
• Answer incoming phone calls in a professional manner and direct calls to the appropriate staff members (take messages, if needed).
• Maintain a clean and organized reception area, ensuring it reflects a professional image of the company.
• Follow company procedures and protocols to ensure the security and confidentiality of sensitive information.

Requirements:

• High school diploma or equivalent.
• Proven experience in an office management or administrative role, preferably in a smaller industry.
• Proficiency in QuickBooks or similar accounting software for invoicing and financial management.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Familiarity with website management and basic understanding of online marketing strategies.
• Knowledge of safety regulations and procedures in a manufacturing environment, with experience conducting safety meetings and enforcing compliance.
• Ability to work independently with minimal supervison and adapt to changing priorities in fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Detail-oriented mindset with a commitment to accuracy and attention to detail.
• Proficiency in using phone systems and office equipment.
• Reliable and punctual with a commitment to fulfilling scheduled shifts.
• Ability to maintain composure and professionalism under pressure.
• Flexibility.

Experience:

• Bookkeeping, HR, QuickBooks, payroll, highly preferred but not required.
• Experience working in a manufacturing environment helpful.

This is an exciting opportunity for a motivated and proactive individual to make a significant impact on our business operations and contribute to our continued success. If you feel you meet the qualifications and are ready to take on this rewarding challenge, we encourage you to apply and join our team! Please submit your resume and cover letter detailing your relevant experience and availability to kendall@dpbend.com.

Serious inquiries only.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

Job Type: Full-Tine

Salary: $20-$25 DOE

Expected Hours: 8-5 PM M-F

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Bend, OR 97701: Relocate before starting work (Required)

Work Location: In person