Margaritaville is more than a place ' it's a State of Mind. A paradise where laughs are louder, and smiles are wider.

We are looking for a Guest Service Assistant Manager to join our team! Are you ready for an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.

SCHEDULE: Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+

POSITION: Exempt, Full Time
JOB SUMMARY: The Assistant Guest Services Manager is involved in all aspects of managing the Guest services team and the day-to-day operations of rental inventory. The Assistant Guest Services Manager will oversee all guest relations, assist with guest check in/out procedures, guest requests and overall guest coordination. This role requires extensive partnering with various departments and levels to ensure an unforgettable experience for all visitors.

ESSENTIAL RESPONSIBILITIES:

• Must have the ability to manage and supervise the guest services team throughout a shift.
• Must be able to prepare and provide reports to property specific management.
• Must have the ability to work cohesively with other departments and communicate new processes and updates to keep everyone informed.
• Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guests are assigned to proper accommodation and reservation details are accurate.
• Collects payments in compliance with credit card processing and accounting policies and procedures.
• Review reservation notes and requests to ensure that we are accommodating to the best of our ability.
• Checks out guests and settle folios accurately.
• Responds to all guests' requests with the highest level of hospitality and professionalism in an accurate and timely manner. Interactions with guests will be in-person, phone, and email.
• Assists guests and enhances their stay through providing information regarding resort services & activities in surrounding areas as needed.
• Utilizes a variety of computer software systems within the daily operation.
• Communicates with internal departments via radio, email, and Teams.
• Provides personalized in-person tours at the accommodation upon arrival.
• Completes pre-arrival inspections in compliance with company and brand standards.
• Will be empowered to and must have ability to confidently utilize service recovery methods.
• Must have the ability to multi-task and effectively time manage.
• Must have the ability to effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met.
• Report and document health and safety concerns via approved management forms.
• Complete a thorough inspection checklist for VIP & Owner arrivals.
• Other duties and projects as assigned by Management.

REQUIREMENTS:

• High School diploma or equivalent is required.
• One to Two years of customer service experience is required.
• Excellent oral and written communication skills are required.
• Exhibits a friendly and professional demeanor in all interactions.
• The ability to work rotating shifts may be required based on operational needs.
• Flexible schedule and ability to work all shifts including evenings, weekends, and holidays.
• Strong attention to detail and problem-solving skills.
• Must be a strong team player.
• Must stay calm in difficult situations and be knowledgeable of emergency procedures.
• Strong communication skills and adaptability.
• Stand, sit, or walk for an extended period.
• Ability to lift up to 30 pounds.
• Must be comfortable working in various weather conditions.
• Valid US Driver's License.
• Must be comfortable operating golf carts and motor vehicles.
• Proficiency in Excel, Word, Outlook, and experience using property management software is required. · Must be able to fill any of the Guest Services positions.
• Must be able to clearly and effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners, and guests.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Adhere to specific grooming standards.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

PREFERRED QUALIFICATIONS:

• Previous Front Desk Management or Guest Services Management in a luxury environment.
• Bi-lingual is beneficial.