Front Office Manager

Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
We are looking for a team member who is a superior communicator, leads by example and has a passion for hospitality. The Front Office Manager will manage the day-to-day operations of the Front Office and will report to the Director of Front Office.
The duties of a Front Office Manager include, but are not limited to the following:

• Serving as a leader in displaying outstanding hospitality skills and setting a positive example for all hotel associates.
• Acting as Manager on Duty during shifts.
• Supervising and assisting the Front Office team.
• Assisting in providing training and development to all team members, conducting counseling and evaluations, as well as delivering recognition and reward.
• Overseeing Cash and Bank handling procedures with all team members on a daily basis and ensuring adherence to company standards.
• Managing room inventory and the flow of arrivals and departures.
• Handling any guest complaints with tact and pose, ensuring that all issues are resolved to the guest's satisfaction.
• Finding ways to surprise and delight guests.
• Working closely with Housekeeping, Engineering and F&B departments to provide superior and cohesive service.
• Working with Reservations to insure that all reservations are being entered into Opera, billing is properly routed and assisting with selling out, when necessary.
• Assisting with scheduling and payroll.
• Performing additional tasks and projects given by the Director of Front Office.

This is not your typical career opportunity. This is the Hyatt Touch.
Pay range: $65,000 - $70,000 annually.
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Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills