Front Office Manager

Home2 Suites by Hilton, Utica is hiring a Front Office Manager who can bring an outgoing, friendly personality, and who is willing to go above and beyond to make our guests happy. Visions Hotels owns and operates several hotels in the Utica / Rome area and is a growing company, and the premier hospitality company in Upstate NY and always has opportunity for advancement.

This is a manager position, leading the front desk / guest service team. The Front Office Manager reviews customer satisfaction, creates action plans for the team to achieve goals.

Apply on Indeed, or if interested stop into the hotel at 119 N. Genesee St.

Must be flexible for alternating weekends and Holidays

Job Duties

- Reporting directly to General Manager

· Checking Guests In

· Checking Guests Out

· Providing above and beyond guest service

· Performing Hotel Call Arounds

· Keeping front desk area and office neat and tidy

· Inventories

· An overly polite and pleasant attitude at all times

· Fulfilling guest requests to the best of our abilities

· Taking reservations over the phone

· Putting together welcome bags

· Being knowledgeable of the immediate area for guest questions

· Must be able to think on their feet rapidly to handle guest issues that may arise

· Taking business leads for sales efforts

· Assisting guests with luggage if needed

· Any items assigned by the General Manager

· Responding to guest comments on Social Media.

· Keeping track of Adjustments and Tax Exempts to be sure they are being organized properly

· Assists in schedule making for the front desk

· Manager on duty functions when GM is not present

· Booking Groups and meeting

· Managing contracts

Requirements:

· Must be adaptable to constantly changing environment

· Must have proficient computer skills including typing, Microsoft Word, and Microsoft Excel

· Must be comfortable providing excellent customer service

· Must have a pleasant and upbeat attitude

· Must be able to multi task

· Must have impeccable phone etiquette

· Must be able to stand for long periods of time

· Must be able to work alone for a minimum of 8 hours at a time

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Rotating weekends

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Utica, NY 13502: Relocate before starting work (Required)

Work Location: In person