Front Office Coordinator

MISSION

Our mission is to provide extraordinary, comprehensive pediatric therapy services for infants, children, adolescents, and young adults with all levels of ability. Care will be provided in our state-of-the-art facility by energetic and caring staff. Individualized treatment recommendations will be catered to each child’s developmental stage and abilities while keeping the experience fun and positive. In addition to providing therapy services for our patients, we commit to serving the greater community through education and empowering families to maximize their child’s potential.

This Role offers:

• A great work/life balance
• No weekends or evenings – Monday through Friday
• Paid holidays and paid time off
• HRA ( Health Reimbursement)
• Additional sick bereavement leave
• Opportunities for advancement
• Free parking
• Uniform allowance

Duties you will be responsible for:

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure patient has current referral on date of service. Obtain referral if necessary.
• Schedule new patients and verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Perform various duties, including answering incoming calls, take complete messages; and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages
• Reschedule cancels and no-show appointments and maintain coverage to reflect correct information for the day.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Follow HIPAA guidelines to ensure patient privacy and confidentiality
• Collaborate with the team to provide excellent patient service and ensure a smooth workflow
• Maintains cleanliness and neatness of lobby/reception area to include stocking of business cards, water and coffee.
• Other duties as assigned.

Skills:
- Knowledge of medical terminology
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with HIPAA regulations and patient privacy protocol.

Note: Knowledge of medical terminology and therapy ( OT/PT/Speech) is preferred. Experience as a healthcare receptionist or in a therapy/medical/ dental office setting is preferred. Profeciency with Microsoft Office ( word/ excel) is preferred

Please note that this job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

H.S. Diploma or equivalent Required

• College Degree Certification/License *desirable
• 1+ years' experience in healthcare practice or a similar setting *desirable*

Big Blue Canopy is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Big Blue Canopy team!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Flexible schedule
• Health savings account
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Signing bonus

Experience:

• Customer service/ Healthcare: 1 year (Required)

Ability to Relocate:

• Cincinnati, OH 45242: Relocate before starting work (Required)

Work Location: In person