Front Office Agent - Full Time

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Responsibilities include:

• Answer multi-line phones in a courteous, professional manner

• Create new reservations either in person, via email or by telephone

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs

• Process all payment types such as room charges, cash, checks, debit, or credit.

• Research and resolve disputed charges for guests.

• Follow up with guest regarding satisfaction with guest-related issues.

• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.

• Assist management in training, motivating, and coaching employees; serve as a role model.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Wage Information:

The salary range for this position is $21.00 to $27.30. The starting hourly rate is $21.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.