Job description
* Developing, testing, and deploying customer journeys. This involves assessing product and strategy objectives, platform capabilities and data needs. * Collaborating and communicating clearly and effectively with stakeholders given the complexities of global large-scale projects, ensuring that operational plans, deliverables and risks are properly addressed and aligned. * Optimizing performance through A/B testing to drive incremental growth and overall program improvement. Monitoring campaign performance for operational integrity, and identifying and communicating issues to internal teams. * Identifying key opportunities of improvement in campaign performance, operational efficiency and processes, and product tooling. * Building a knowledge portal of best practices and playbooks that serve as a reference and training resource.