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Form of workJob Description
Summary of Job Duties:
Responsible for the direct supervision of Hotel Operation Team Members to ensure all Guest receive WOW! service.
Specific and Essential Responsibilities and Duties:
- Team Member scheduling.
- Maximize Hotel occupancy and rates.
- Implement and conduct new-hire and on-going training.
- Assist in all areas of Hotel Operations including but not limited to Reservations, Front Desk and PBX.
- Counsel Team Members as needed.
- Accurately utilize the Maestro Reservation System, 10 key by touch, key card processor, fax machine, in-room movie system.
General Job Responsibilities and Duties:
To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:
- Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them.
- Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
- Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
- Stress Tolerant – Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective.
- Flexible – Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
- Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
- Quick Learning – Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes.
- Communicating – Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others’ attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers.
- Team Member Working – Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of Team Member spirit.
- Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.
Education and/or Experience:
- High school diploma or GED required.
- Minimum 1-year previous Hotel Operations experience preferred.
- Maestro Reservation System
Machinery or Work Equipment Used:
- Multi-line telephone, fax machine, personal computer, printer, copier, paper shredder and scanner, 10 key by touch, key card processor, fax machine, in-room movie system.
Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.
