Hotel Front Desk Supervisor

Job Description
SUMMARY:
It is the responsibility of the Front Desk Shift Supervisor to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to function at all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control

• To assist in progressive training and discipline of all Guest Services staff

• To maintain scheduling and payroll (40 hour equivalents) of Guest Services staff

• To have knowledge and be able to interact effectively with all other departments, especially with regard to accounting procedures

• Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved

• Attend any specialized or cross training deemed necessary by upper management

• Assist Hotel Manager in writing/implementing new policies and procedures

• Oversee daily occupancy levels to ensure the highest yield from rooms available

• Perform other duties and responsibilities as requested.
• Inspect and monitor Hotel, including lobby, hotel rooms, and public areas.

SUPERVISORY RESPONSIBILITIES:
Guest Service Representative
VIP Reservationist
PABX
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must, minimum 2 years hotel experience required
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
• Knowledge of Hotel Systems such as LMS

EDUCATION and/or EXPERIENCE:

• 2 years supervisory skills required.
• Minimum age requirement is 21

MATHEMATICAL SKILLS:
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Language Skills:
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
Must be able to complete standard forms and reports.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties and responsibilities

• Frequent standing, walking up to several hundred feet., balancing, eye/hand coordination, sitting,

• Frequent writing, reading, fingering, handling, and wrist motion.

• Occasional bending/stooping, reaching, lifting up to 20 lbs., carrying, kneeling, smelling

• Frequent hearing, listening, directing others, attention to detail, following directions.

• Constantly planning, remembering/paying attention to/observing details, making decisions.

• Knowledge and use of computer skills, including the Hotel system.

• Ability to communicate with employees and understand procedures

• Constant mental alertness to achieve high level of accuracy in completing tasks

Must have the manual dexterity to operate a computer and other office equipment.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.

• Inside, humid, changing temperature
• Marble floors; carpet
• Moderate noise
• Working with others and sometimes alone.

DISCLAIMER:
This is not an exhaustive list of all responsibilities, requirements and skills. Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.