Front Desk Supervisor - Hotel Zachary

Property Info

Inspired by Zachary Taylor Davis — legendary Chicagoan and the world-renowned 1914 architect behind Wrigley Field — Hotel Zachary blends new and old, refined and comfortable, unique and familiar, all at once. A boutique hotel in the heart of the iconic Wrigleyville neighborhood, it’s an authentic experience that brings Davis’ vision to life in thoughtful and surprising ways. Just minutes from downtown Chicago and Lake Michigan, surrounded by unique shopping, dining and live music destinations, Hotel Zachary is the perfect home base for baseball fans, business travelers, curious vacationers and in-the-know locals. An unforgettable stay awaits.

Position Info
The Front Desk Supervisor will assist in the supervision of the Front Desk staff to ensure guest service and operations meet standards. This position works the Front Desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.