Front Desk Staff

We are currently looking for someone to work part-time, for now, Front Desk Staff.

Job Title: Welcome Center Staff Member
FLSA Status: Non‐Exempt, Hourly Part-Time
Reports to: Senior Director

POSITION SUMMARY:
Deliver excellent customer service to all members, guests, and program participants. Responds to member and guest needs, promotes/sells memberships and programs as well as maintains cleanliness and organization of the Welcome Center and lobby area.

ESSENTIAL FUNCTIONS:
Welcome Center Staff
1. Provides excellent service to members, guests, and program participants in the Y and on the phone, while contributing to member retention.
2. Responds to the needs of prospective members by answering questions, giving tours, and selling memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services and knows program sessions, etc.
Registers program participants and receipts payment at the time of registration.
6. Performs projects for the Welcome Center and overlapping in other departments as needed.

YMCA COMPETENCIES (Leader):

Working Conditions:

Most of this job can be done at a sitting or standing workstation. Occasional lifting and/or bending may be required. Openers and closers must be able to navigate all parts of the building. Aiding other staff in projects or working with YMCA or rental events may require indoor and/or outdoor settings as needed.

Starting pay will be $16.00.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift

Education:

• High school or equivalent (Preferred)

Work Location: In person