Hotel Front Desk Associate

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records and update reservations as needed
- Process payments and maintain cash handling procedures
- Assist with administrative tasks such as filing, data entry, and email correspondence

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong organizational skills with attention to detail
- Proficient in using phone systems and other office equipment
- Multilingual abilities are a plus (Bilingual in English/Spanish preferred)
- Knowledge of Front Desk operations in the hospitality industry is desirable
- Ability to handle difficult situations with patience and professionalism

We offer competitive pay rates and opportunities for career growth within our hotel management team. If you are passionate about providing exceptional guest service and enjoy working in a dynamic environment, we encourage you to apply for the position of Front Desk Agent.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Bangor, ME 04401: Relocate before starting work (Required)

Work Location: In person