Front Desk Specialist

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital, and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Rooted in the 100-plus-year legacy of its founding partners, the network spans the Northeast with 128 physicians, over 1100 employees, and 28 locations from Connecticut, New York, and Massachusetts. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).  

Summary: Middlesex Orthopedic & Spine Associates is seeking a full-time Front Desk Specialist to join the team in our Newington, CT location. We are a growing practice with ample opportunity for career growth. Competitive salary and benefits are offered.

Role and Responsibilities:

• Ensures proper check-in and check-out.
• Works with patients to complete Kiosk.
• Monitors the waiting room to ensure patients are seen in a timely manner.
• Works with Medical Assistants to obtain information if needed.
• Scans Insurance cards.
• Collects patient balances, co-pays, cash, and carry items. Posts and allocates money.
• Works orders tab, status reports, no-show reports, various scanning.
• Schedules follow-up appointments and reviews information on various testing, referrals, etc. with patients at check-out.
• Provides outstanding customer service and assistance to patients.
• Monitors supplies and orders as needed.
• Must be able to work independently.

• High school diploma or equivalent required.
• Medical Specialist office experience preferred.
• Ability to use computerized systems.
• Must be detail-oriented and accurate.
• Ability to work well under pressure.
• Strong interpersonal and customer service skills.
• Knowledge of different insurance carriers and plan types is a plus.