Front Desk Representative / Assistant In Sales

We are a ultra high end automobile corporate office located in Beverly Hills looking for a Front Desk Representative to join our Team on a full-time basis. Reporting to the General Manager, the role is responsible for the providing a warm and welcome reception to guests and responding to incoming calls, emails, and inquiries in line with our company guidelines and standards; as well assisting with administrative tasks as necessary to ensure seamless sales operations. The candidate must possess exceptional customer service skills, have strong communication skills, be a proactive self-starter, and be able to work individually and as part of a team. The role is based in Beverly Hills, CA and is not a remote position.
Front Desk Representative Responsibilities:

• Meet and greet guests and ensure the highest level of hospitality for guests and staff.
• Support in managing a client/prospect in-store community, through daily activities and specific events.
• Management and tracking of incoming call, emails and web inquiries.
• Management and tracking of outbound calls.
• Manage the logistic flow for new cars and monitor delivery date.
• Support all departments as necessary.
• Support in client complaint management and post-sales client recall activity.
• Maintain cleanliness and tidiness of reception, customer lounge, and coffee area and arrange ornamentations in line with CI guidelines.
• Support Sales and Administrative departments on demand.
• Support in Customer complaints management.
• Stay current with factory web and classroom training as required. 

Front Desk Representative Qualifications and Requirements

• Minimum 1 year in Customer service role
• Knowledge of luxury brands and service
• Polite, proactive, and self-assured attitude
• Skills in multitasking and good time-management
• Proficient in Microsoft Office Suite