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SalaryAbout Agora Refreshments
Agora Refreshments is a dynamic organization with a talented management team with a vision for growth. We foster a creative and inclusive environment and pride ourselves on building strong long-term employee relationships. As a company committed to helping our customers create a space for employees to feel comfortable and to engage, we are committed to mirroring that commitment to our company and employees.
About the position
This position will provide day-to-day administrative support to the Agora team. The ideal candidate for this position will possess excellent communication and customer service skills, be highly organized and have excellent people skills.
Responsibilities
- Promptly answer telephone calls energetically while providing superior customer service.
- Ensure calls are forwarded to appropriate personnel or voicemail boxes.
- Greet and assist visitors when they arrive at the office
- Follow office workflow procedures to ensure maximum efficiency
- Evaluate office workflow, revise procedures, or devise new forms to improve efficiency of workflow.
- Perform basic bookkeeping activities and update the accounting system
- Manage incoming mail and route to appropriate person.
- Manage incoming customer service email and route emails to appropriate team member.
- Maintain files and records with effective filing systems
- Maintain Kitchen & Demo area (load/unload dishwasher, wipe down counters, etc. as necessary)
Requirements
- Proven experience as a Receptionist or Administrative assistant or in a similar role
- Experience in customer service will be a plus.
- Knowledge of basic bookkeeping principles and office management systems and procedures
- Outstanding knowledge of MS Office and QuickBooks
- Excellent communication and interpersonal skills
- Organized with the ability to prioritize and multi-task
- Reliable with patience and professionalism
Other
- Other duties as assigned.
- Volunteer for tasks outside job responsibility to help the work unit achieve its goals.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Benefits after Introductory Period
Paid vacation/sick/holidays. Health, dental, and vision Insurance. Opportunity for advancement/annual reviews. Growing Company Benefits!
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience
Associate’s/College degree; BSc/Ba in business administration or relevant field is a plusHigh School Diploma or general education degree (GED) required; or one-year related experience and/or training; or equivalent combination of education and experience.
Certificates and Licenses
None required.
Language Skills
Read and interpret documents such as safety rules, invoices, SOP's and instructions; write routine reports and correspondence. Effectively present information in one-on-one situation and small group situations to customers or vendors, and other employees.
Math Skills
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, discounts, interest and percent and to draw and interpret bar graphs.
Reasoning Ability
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions; to deal with problems involving a few concrete variables in standardized situations. Ability to identify problems and escalate them.
Physical Demands and Work Environment:
The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed in an office environment, with a moderate noise level.
While performing the duties of this job, the employee is regularly required to sit for long periods of time. To perform the job, the employee is regularly required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms to type frequently throughout the day. The incumbent is required to read and respond to documents in hard copy and electronic form. The employee must be able to reach with hands and arms to type frequently throughout the day. The incumbent may regularly be required to lift to ten pounds of documents such as reports, invoices, etc.
Job Type: Full-time
Pay: $23.40 - $25.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
